Team Leader

Your role as a Team Leader could include (but are not limited to):

• Complete and Record support visits for our Care Professionals, new and existing.
• Complete Care Professional care certificate and observations to required standards
• Meet required Care Professional competency assessments
• Complete Daily Audits of Visit Notes on our company systems
• Participate in on call services one weekend in four
• Regular meetings with Care Manager (Head of People) to prioritise workload
• Ensure Confidentiality and GDPR policies are adhered to and escalate concerns
• Work towards QCF level 2/3

Care Professional Support

• Meet new Care Professionals at Training
• Brief / Support new Care Professionals regarding Client Care Plans & Needs
• Introduce new Care Professionals to Clients
• Shadow and support Care Professionals

Client Support

• Develop positive relationships with all Clients when supporting Care Professionals
• Deliver Ad Hoc care, sometimes including out of hours, as required by the business

In the field:

• At the visit - establish are they providing Outstanding care?
• Always compliment and provide positive encouragement to staff where possible
• Is the care Safe, Caring, Responsive, Effective and Well organized?
• Is the Care Professional satisfied with their role?

Incentives:

• £150 for each new Care Professional you introduce through networking following training
• Discretionary bonus in line with Outstanding compliance and performance against overall business plan
• Salary Review at Key Milestones or as responsibilities increase