Senior Resident Assistant (College Student Position)

Job Title: Senior Resident Assistant (College Student Position)

Reports To: Assistant Director of Residence Life

Location: The Towers at The City College of New York

Compensation: See compensation summary

FLSA: Non-exempt Student

Summary

The Senior Resident Assistant (SRAs) is a live-in student staff member committed to the personal and academic success of residents within the community. The Senior Resident Assistant is responsible for providing leadership and support to a team of Resident Assistants, while also overseeing the daily operations and administrative support of The Towers. This position requires a strong commitment to fostering a positive living environment, assisting residents, and ensuring the safety and well-being of the community.

Essential Duties and Responsibilities: 

Community Development:

• Collaborate with Resident Assistants to develop creative initiatives and activities.
• Encourage and promote student involvement and engagement within the residential community.
• Co-Advise the Residence Hall Association. Attending weekly general body meetings, training the executive board, attending e-board meetings, and supporting RHA programs and initiative
•  Be available to residents and maintain high level of visibility in the buildings and community
• Serve as a resource for residents, providing information on campus resources, policies, and procedures.
• Address behavioral issues and enforce community standards in a fair and consistent manner.

Leadership and Mentorship:

• Provide guidance and support to Resident Assistants in their roles.
• Foster a collaborative and inclusive team environment.
• Conduct regular check-ins and provide feedback to Resident Assistants.
• Assist in the training and onboarding of new and returning Resident Assistants.
• Work collaboratively with the ADRL to support and develop the Resident Assistant team.

Safety and Security:

• Interpret and enforce community and institution’s regulations and policies
• Learn and implement building-wide emergency response procedures.
• Complete and submit Incident Reports as well as, duty logs following each duty shift
• Respond to situations needing attention
• Observe residents who identify emotional, relationship, psychological, academic or social problems. Intervene appropriately or report as needed.
• Support Resident Assistants in addressing behavioral issues and enforcing community standards.

Facility Management:

• Assist with room condition assessments prior to Move-In and after Move-Out each semester.
• Assist with the opening and closing of the buildings.
• Report maintenance concerns within appropriate time
• Complete other facility management responsibilities as assigned.

Administrative:

• Dedicate 10 hours per week to scheduled office hours and 5 evening/weekend hours during the academic semester. This becomes 15 hours per week of scheduled office hours during the summer months.
• Be available to residents during office hours for support, guidance, and conflict resolution
• Maintain and update resident information, incident reports, and other administrative tasks.
• Coordinate and schedule meetings with residents, staff, and other relevant parties.
• Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
• Always maintain confidentiality.
• Participate in RA selection, Move-in/Move-out, RA Training, any Open Houses, Homecoming and other events as assigned.
• Attend all in-services, meetings, and events as assigned. This will generally include weekly meeting with ADRL and weekly RA team meetings. 
• Other duties and administrative assignments as assigned by the ADRL and Towers Office. 

On-Call Responsibility: 

• Staff coverage/duty will be required during academic calendar break periods (holidays and extended time).
• Participate in the on-call rotation for after-hours emergencies and concerns.
• Be available and responsive to resident needs during designated on-call shifts.
• Collaborate with campus security, maintenance, and other relevant departments as necessary.
• Provide guidance to Resident Assistants during on-call situations.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Currently enrolled as a full-time undergraduate or graduate student with at least two years of residential life experience.
• Maintain full-time enrollment and “good standing” with an accredited institution of higher education. 
• Excellent interpersonal and communication skills, with the ability to lead and mentor a team effectively.
• Strong problem-solving and conflict resolution skills.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills. 
• Ability to work collaboratively with a diverse population of students, staff, and faculty
• Reliable, responsible, and able to handle confidential information with discretion.
• Demonstrated leadership experience in a residential setting.
• Must maintain office availability and be available for a minimum of 10 hours per week, Monday through Friday, between 9:00 a.m. and 5:00 p.m., during the Towers Office's operating hours. During the summer months of June, July, and August, this requirement increases to a minimum of 15 hours per week.
• Ability to move and lift up tp 35 pounds
• Ability to live on site and serve on-call rotation.

Compensation: 

• Dedicate (10) hours per week to scheduled office hours and 5 evening/weekend hours during the academic semester. This becomes (15) hours per week of scheduled office hours during the summer months 
• The Senior Resident Assistant will work ten (10) hour each week for a single room accommodation within a 3-bedroom apartment (estimated worth $22,000 per year). If the Senior Resident Assistant resigns or is terminated from the position, they must vacate their room and move out of The Towers within three business days. If eligible to reside at The Towers, they may sign a new Housing License Agreement and relocate to the new housing assignment within three business days of the end of employment.
• Senior Resident Assistant will work the remaining five (5) hours at a rate of $17.00 per hour (maximum of five (5) hours each week).

Note, some types of financial aid may be affected by and should be researched before accepting the position. Capstone On-Campus Management (COCM) and The City College of New York (CCNY) are not responsible for any financial aid jeopardized by acceptance of the SRA position.

Then Senior Resident Assistant position at The Towers at City College of New York begins July 1 2026 and ends June 11, 2027. Contract end date may be negotiable with extenuating circumstances such as graduation.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.  

Position is not eligible for benefits.

This is not an employment contract.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.