Technical Support Specialist, EV New Trucks USA

Technical Support Specialist – Electric Commercial Vehicles   Compensation: $39.00 - $42.00 / hr. (Depending on experience and qualifications)    Benefits Velocity Vehicle Group Offers: 401k + matching Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Generous Sick Leave / Personal leave time Company perks such as employee discounts, company events and training programs Excellent Training and Career Advancement Opportunities Fantastic Culture - voted as Great Place to Work™ Essential Functions and Purpose Provide technical support to RIZON dealers, service technicians, and fleet customers via phone, email, and remote diagnostic tools. Assist with troubleshooting electrical, mechanical, and vehicle system concerns. Support dealers and technicians with repair guidance, fault code interpretation, and service procedures. Review wiring diagrams, service manuals, and technical documentation to assist with diagnostics. Coordinate with Parts, Warranty, Service, and Operations teams to resolve technical issues. Document technical cases, resolutions, and recurring product concerns. Support dealer onboarding, technical training, and product familiarization activities. Assist with recall campaigns, service bulletins, and product improvement initiatives. Escalate unresolved issues to OEM engineering and technical support teams when required. Participate in RIZON technical training programs and continuously develop EV and commercial vehicle knowledge. Required Qualifications High school diploma or GED required. Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology preferred. 3+ years of experience in vehicle repair, diagnostics, technical support, dealership service operations, or fleet maintenance. Experience working with medium-duty or heavy-duty trucks preferred. Basic understanding of vehicle electrical systems and diagnostics. Ability to read and interpret wiring diagrams, service manuals, and technical documentation. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently while supporting multiple dealers and customers. Proficient in Microsoft Office applications. Preferred Qualifications Experience with commercial vehicles, fleet maintenance, or dealership service operations. Experience supporting electric vehicles, hybrid vehicles, or alternative fuel vehicles. Familiarity with vehicle diagnostic software and scan tools. Experience with warranty administration, service operations, or customer support. Training Provided by RIZON RIZON vehicle systems High-voltage safety awareness Electric vehicle fundamentals Diagnostic software and service tools Warranty and service processes Dealer support procedures Product and technical documentation Previous experience with RIZON vehicles, XENTRY, or EV truck platforms is not required. What’s in it for You:VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership. Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.