Director, Franchise Operations

The Director, Franchise Operations is a senior leadership role responsible for driving operational excellence, franchisee performance, and brand standards across the franchise system. This role serves as the primary strategic and operational link between the corporate leadership team and franchise partners, ensuring alignment with brand vision, growth objectives, and performance expectations.

Reporting directly to the COO, the Director leads and develops a team of Franchise Business Consultants, partners cross-functionally across the organization, and influences franchise owners to deliver consistent, high-quality guest experiences and sustainable business results.