HR Customer Services Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Temporary Full-Time opportunity until 30 June 2027
• Located in Wollongong, offering flexible working arrangements with mandatory office presence for business requirements and training.
• Salary ranges from $75,728 to $82,329 p.a. superannuation and annual leave loading
• Recruitment pool will be created to fill other HR Customer Service Support Officer roles

About the role

As the HR Customer Service Support Officer, you deliver a range of transactional and routine HR services and customer support to staff across the Department relating to payroll and leave matters. Your responsibilities include:

• Responding to general enquiries in a clear, accurate and timely manner
• Identifying and escalating complex issues or request to senior staff as required
• Supporting accurate data management, record -keeping and reporting
• Maintaining confidentiality and ensuring compliant with department policies and procedures

For further information please click here to view the role description

About you

The ideal candidate is:

• Highly organised and detail oriented
• Customer-focused, with ability to deliver high-quality service
• Flexible and adaptable in a dynamic, fast-paced and high-volume environment
• Able to manage competing priorities in a timely manner

• Proficiency in using Microsoft Office suite, including, Outlook, Word, PowerPoint
• Comfortable learning and navigating new systems
• Proactive and resourceful with a commitment for continued learning
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

To be considered for this role, please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your response to two pre-screening questions below:

Question1

Describe a situation where you had to manage multiple tasks or projects simultaneously, and explain how you organised your work to ensure you met all deadlines. (300 word max)

Question 2

Which office technology programs and applications have you used in your previous roles, and how have you applied these skills to support your work? (300 word max)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date Monday 29 June 2026 at 11:59pm.

For role enquiries please contact Lidija Cvetanovski at  [email protected] and for recruitment process enquiries please contact Jenny Nguyen at [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.