Distinguished, Product Manager
Job Description
Position Summary...
As a Distinguished Product Manager for Sparky, Walmart’s personal shopping assistant, you will be a key driver of customer value, business performance, and platform scalability. Reporting to the Group Director, you will focus on the intersection of AI orchestration, transactional commerce, and platform monetization. Your charter is to ensure Sparky is not only helpful, but operationally efficient, commercially effective, and scalable across Walmart’s ecosystem.This role is best suited for a product leader who can operate across applied AI systems, experimentation, and retail economics — translating conversational, multi-modal engagement into measurable business value.
What you'll do...
About Team:
These roles support Project Sparky, an AI-powered assistant. Sparky helps users manage everyday shopping tasks—such as ordering groceries or scheduling car services—by remembering preferences and past interactions to streamline repeat activities. The project is deeply rooted in generative AI and creating the groundwork to move towards agentic AI by enabling personalized, context-aware assistance that evolves with user behavior.
What you’ll do (Top responsibilities)
Conversational Commerce
- Define the business logic and prioritization frameworks that balance customer intent, relevance, operational cost, and commercial outcomes.
- Partner with Marketplace, Customer Care, and category teams to identify conversational flows that improve conversion, reduce escalations, or drive incremental GMV.
- Optimize conversational journeys for measurable business outcomes including task completion, containment, conversion, and retention.
Agent Platform & Domain Enablement
- Define the product strategy for scalable agent enablement across retail domains including Grocery, Electronics, and Marketplace.
- Build reusable frameworks that allow internal teams to launch domain-specific conversational capabilities while maintaining platform consistency, trust, and performance standards.
- Ensure conversational capabilities are designed for reuse across international markets and Sam’s Club.
Experimentation & Decision Systems
- Lead experimentation strategy across conversational UX, recommendation logic, and agent behaviors.
- Treat routing accuracy, intent resolution, and containment as measurable business levers tied directly to customer satisfaction and operational efficiency.
- Translate platform metrics such as latency, routing precision, and token utilization into business-facing KPIs and executive reporting.
Personalization & Trust
- Define how behavioral and loyalty signals are incorporated into conversational experiences while maintaining customer trust and relevance.
- Partner with legal, policy, and governance teams to ensure responsible use of personalization and AI-driven recommendations.
What you’ll bring (Top qualifications)
- Experience with conversational commerce, customer support automation, or agent-based systems.
- Familiarity with personalization systems and behavioral targeting in consumer products.
- Experience building reusable platform capabilities across multiple business domains or geographies.
You also bring with you The Sparky Mindset which is defined as
- Hustle: You move with urgency, take initiative without waiting to be asked, and consistently find ways to push work forward. You bring energy, ownership, and resilience when challenges show up.
- Curiosity: You ask thoughtful questions, seek to understand the “why,” and are eager to learn from customers, teammates, and data. You’re energized by discovering better ways to solve problems.
- Underdog Competitiveness: You love proving what’s possible. You’re motivated by ambitious
goals, embrace healthy competition, and bring determination and grit to win in tough situations. - Simplifier: You cut through complexity and make things easier for customers, partners, and teammates. You value clarity, practical solutions, and scalable processes over unnecessary complication.
- Builder Energy
You bring creative energy to building. You iterate quickly, collaborate openly, and turn ideas into reality through experimentation, momentum, and resourcefulness.
Minimum Qualifications
- 10+ years in Product Management with experience spanning platform products, AI/ML systems, or commerce infrastructure.
- Experience owning products tied directly to business outcomes such as conversion, monetization, operational efficiency, or retention.
- Strong technical fluency with modern AI systems including LLM-powered experiences, retrieval systems, orchestration frameworks, or recommendation platforms.
- Demonstrated ability to lead complex experimentation programs and use data to drive product and business decisions.
- Strong cross-functional leadership skills across Engineering, Data Science, Operations, and Business teams. Experience operating at scale within consumer technology, retail, marketplace, or platform environments.
Preferred Qualifications
- Master’s degree in Computer Science, Engineering, Business Administration, or related field.
- Experience in wholesale club, big‑box retail, or grocery environments.
- Background in AI/ML, data science, or computer vision applications in Club or merchandising contexts.
- Prior experience establishing or scaling a technology center/COE in India or another global location.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Flexible work
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelor's degree in Business Administration, Computer Science, Engineering, or related field and 6 years' experience in product management or related field OR 8 years' experience in product management or related field.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.