Billing Analyst

The Billing Analyst is responsible for supporting day-to-day member billing operations and ensuring the accuracy of billing transactions across Planet Fitness billing systems. This role focuses on invoice and payment reconciliation, billing exception management, member billing issue resolution, and support of Member Services escalations.   Working across Member Services, Operations, Accounting, and Technology, the Billing Analyst investigates billing issues, resolves discrepancies, and continuously improves the member billing experience. The ideal candidate is highly analytical, detail-oriented, and comfortable researching complex account-level issues in a fast-paced environment.