Laboratory Operations Manager, Jamaica Plain
Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
JOB SUMMARYMass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system-
wide initiatives that will create synergies and efficiencies across MGB laboratory locations, including all AMC,
specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory
testing across MGB hospitals and advance strategic collaborations in clinical excellence, quality, access and cost
efficiency. Reporting to the hospital Laboratory Administrative Director, and in close collaboration with the CLIA
Laboratory Director, is responsible for the daily operational oversight of the clinical departments of the
laboratory. This includes appropriate staffing, training, and efficient workflows. The operations manager will
monitor and follow up on safety reports as well as oversee quality, safety, and compliance programs that align
with Enterprise models. The operations manager will oversee section managers and/or supervisors to support
supply chain, people management/human resources, compliance, emergency planning, and financial success.
This may include performance benchmarking, student placement, and ensuring both hospital departments and
outpatient clients are provided with excellent services. The position participates in MGB Pathology and local
hospital committees as assigned. The role requires strong management skills and a collaborative approach in
working together with leaders locally and within the system. This is an on-site role.
Essential Functions (Key Roles & Responsibilities)
Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to
ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards. With the Chief/Chair leads
external and self-inspections.
Essential Functions (Key Roles & Responsibilities)
Provides direct oversight, including performance evaluations and leadership development, operations meetings,
for all technical department supervisory staff and support supervisory staff. Serves as interim section leader as
required. Supports employee engagement and partners on people management/human resources within a
culture of respect.
Provides direct oversight of the educational program within the laboratory, including continuing education
activities, proficiency testing, and development of programs to ensure timely and reliable education of technical
and non-technical staff and students.
Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test
results. Researches safety reports and responds with follow-up and improvement initiatives as needed.
Works with the Administrative Director to identify priorities for capital and system testing alignment. Creates
budgets and monitors variance for fiscal responsibility. Explores benchmarking and process improvement to
reduce costs and improve services.
Represents the hospital laboratory on any committees, work groups, and initiatives as delegated.
Performs other duties as assigned
Complies with all policies and standards
Qualifications
Education
Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Chemistry required or Bachelor's Degree Biology required
Licenses and Credentials
Medical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) required
Experience
People Management Experience 3-5 years required
Clinical Laboratory Experience 5-7 years required
Knowledge, Skills and Abilities
- Ability to lead teams and drive change via the execution of system vision and priorities.
- Exceptional organizational skills with the ability to multitask and manage competing priorities, with excellent follow-through and a proactive approach.
- Strong communication skills, both written and verbal.
- Superb interpersonal skills and ability to work independently and collaboratively as required.
- Experience in identifying, hiring and developing leaders to position them for personal growth and organizational success.
- Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$82,430.40 - $119,849.60/Annual
Grade
8
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.