VIP Support Coordinator - Full Time (Call Center LV)

Casino Customer Service (CCS) Coordinators are well-informed, courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance. It is the duty of this coordinator team to project a warm, gracious, and helpful image to all internal and external guests and fellow team members, while assisting them with their reservation needs. The CCS Coordinator assists casino guests, including but not limited to Gold, Platinum, Diamond, and Seven Star Members, with reservation needs across all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family Reservations, including verifying offers, booking, modifying, canceling, and cross-selling. Additionally, the CCS Coordinator assists casino guests and the Casino Marketing Teams with room, limo, golf, show, spa, restaurant and bill back reservations