Spa Receptionist, Pre-Opening - The St. Regis London

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

As Spa Receptionist, you will curate a seamless and intuitive guest journey from the moment of enquiry through to departure, ensuring every interaction reflects the elegance and serenity of our brand. This is a key role for a polished, guest‑focused professional with a passion for luxury wellness, refined service, and the art of creating memorable experiences.

Key Responsibilities

• Deliver an exceptional arrival experience, greeting guests with warmth, poise and a personalised approach
• Manage spa reservations, including scheduling, confirmations and guest communications
• Guide guests through their spa journey, offering knowledgeable recommendations on treatments and retail offerings
• Coordinate with Spa Therapists and wider hotel teams to ensure seamless service delivery
• Handle payments and transactions with accuracy, discretion and professionalism
• Maintain immaculate presentation of the spa reception and retail areas
• Support daily spa operations, ensuring a calm, organised and anticipatory environment
• Resolve guest concerns with empathy, confidence and a solution‑focused mindset
• Uphold St. Regis brand standards, rituals and luxury service excellence
• Promote a safe, compliant and well‑maintained working environment
• Take a hands‑on approach to operational duties, ensuring service excellence at every touchpoint

Core Competencies

We are seeking a refined and service‑oriented professional who embodies the essence of luxury hospitality. You will combine operational capability with emotional intelligence, delivering exceptional experiences with precision and grace. You should have:

• Experience in luxury hospitality, spa reception, or guest‑facing service
• A natural ability to deliver personalised, anticipatory guest care
• Excellent interpersonal and communication skills with a polished, confident presence
• Strong organisational skills and attention to detail
• A calm, composed approach in high‑pressure or fast‑paced situations
• Collaborative spirit, working seamlessly with multiple departments
• A passion for wellness, luxury service and creating meaningful guest moments
• Physical capability to support operational duties as required

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub’s exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross‑department training to refine your craft and broaden your expertise
• Expert‑led development programmes
• Continuous learning through structured programmes
• Premium e‑learning platform access
• Be part of an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant
• Food & Beverage discounts across Marriott properties
• Year‑round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated—birthdays, anniversaries, personal milestones
• Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our teams. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.