Customer Services Associate

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Main Duties and Responsibilities

• To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. 
• To advise customers on daily basis of any service related issues (Customs detentions, eta flights/trucks). 
• Working with customers on daily basis with the aim of developing an excellent working relationship.
• Analysis of repetitive operational problems and development of possible service solutions. 
• Advise customer latest booking times and documentation required. 
• Booking shipment with use of marken booking system. 
• Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales 
• Supplying customers with Marken Service information, 
• Potential customer information to be given to the Sales

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken. The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives. Extensive contact with local and regional Aviation and other relevant operational locations. Extensive contact with Operations/Logistics divisions Marken London. 
• Customer Interaction: Participate in scheduled meetings to discuss services performance and concerns. Form working relationships and other an understanding of other department within the customer’s organization. 
• Knowledge, Skills, and experience: Complete and thorough understanding of Aviation/Airline Networks Excellent communication skills with the ability to influence others. Excellent problem solving and prioritization skills essential. MF-QA-005 v01 Page 2 of 2 
• To always adhere to all company Policies. 
• To undertake any other reasonable duties at the request of the Line Manager or Branch Manager. 
• Flexibility in working hours required. Weekend coverage required in Customer Services

Employee Type:
 

Permanent

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