ServiceNow Project Manager

Are you passionate about driving IT service excellence and ensuring seamless business continuity? Join our ServiceNow Team as a Senior Project Manager and take the lead in managing critical activities, incidents, and client demands across projects.

What You’ll Do

• Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently.
• Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution.
• Provide clear, regular updates to stakeholders on issue progress and application status.
• Collect root causes of incidents and contribute to actionable plans that prevent future issues.
• Monitor processes daily and act promptly to maintain uninterrupted business operations.
• Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting.
• Ensure SLA compliance and provide monthly performance reporting.

• Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related field.
• 5+ years of experience in IT and/or customer-facing roles.
• 5+ years of hands-on experience implementing ServiceNow solutions.
• Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM.
• Background in software development and familiarity with cloud technologies.
• Understanding of IT Risk and Cybersecurity fundamentals.
• Fluent in English and capable of engaging colleagues and clients alike.
• ServiceNow (Certified System Administrator (CSA)) and ITIL certifications.
• Additional certifications such as Project Management are a plus.