Job Description
Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested ▪ Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable ▪ Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience ▪ Meet established timelines for pre-and post-sales activities. Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines ▪ Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools ▪ Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP