Director of Food & Beverage (Caesars New Orleans)

The Director of Food & Beverage is responsible for establishing, implementing, and consistently reinforcing operational standards across all Food Service and Beverage outlets. This role serves as a highly visible, hands-on leader who is actively engaged in the day-to-day operation, ensuring that service, product quality, cleanliness, and team execution consistently meet Caesars’ expectations.
This position is deeply embedded in the operation; observing, coaching, and holding teams accountable in real time while driving a culture of discipline, consistency, and excellence. The Director partners cross-functionally to ensure seamless operations, strong financial performance, and full regulatory compliance, while elevating the guest experience through flawless execution at every touchpoint. The Director ensures compliance with all state and federal regulatory agencies that have jurisdiction over areas of responsibility.
 

KEY JOB FUNCTIONS:

Standards & Operational Execution

• Establish, document, and enforce operational standards across all Food & Beverage outlets, ensuring consistency in product, presentation, service, and cleanliness.
• Maintain a strong on-the-floor presence through routine walkthroughs to assess execution, identify gaps, and ensure real-time adherence to standards.
• Hold all levels of leadership accountable for consistent execution of procedures, brand standards, and operational expectations.
• Ensure staffing, floor coverage, and operational readiness align with business volumes and forecasted demand.
• Step into operations during peak periods or critical moments to support execution and maintain service levels.

Hands-On Leadership & Guest Experience

• Serve as a visible, “boots on the ground” leader, actively engaging with teams and guests during key service periods.
• Monitor the guest experience in real time, responding to feedback through direct interaction, comment cards, and Total Service verbatims to drive continuous improvement.
• Ensure all food and beverage offerings consistently meet quality, presentation, and service standards.
• Maintain a clean, safe, organized, and guest-ready environment at all times.

People Leadership & Accountability

• Set clear expectations for leaders and frontline teams regarding service behaviors, standards, and operational discipline.
• Coach and develop leadership through in-the-moment feedback, structured follow-up, and ongoing career development planning.
• Conduct regular one-on-one meetings with direct reports to support growth, identify skill gaps, and build succession plans.
• Drive a culture of accountability, ownership, and pride in execution.
• Lead all aspects of talent management, including hiring, training, performance management, and disciplinary actions.

Financial & Operational Discipline

• Own and manage the Food & Beverage budget, aligning operational execution with property financial goals.
• Translate financial targets into actionable plans and hold leaders accountable for achieving revenue, labor, and cost objectives.
• Monitor performance (daily/weekly/period) and adjust strategies to improve profitability and efficiency.
• Drive labor efficiency through effective scheduling and real-time adjustments based on business volume.
• Oversee inventory, cost control, and waste reduction initiatives, ensuring proper systems and procedures are implemented and followed.
• Ensure all revenue is accurately captured through strict adherence to operational and POS procedures.
• Balance outlet hours and offerings to optimize both guest satisfaction and profitability.

Compliance & Governance

• Ensure compliance with all health, safety, and regulatory requirements, including food, beverage, and tobacco laws.
• Enforce company policies, audit standards, and operational procedures across all outlets.
• Uphold professional appearance, uniform standards, and conduct expectations.
• Maintain strict confidentiality of guest and team member information.
• Promote and model company values, ethics, and the Code of Commitment and Service Profit Chain.

Continuous Improvement & Collaboration

• Identify operational inefficiencies through direct observation and implement practical, field-driven solutions.
• Partner with cross-functional teams to improve execution and remove operational barriers.
• Establish and refine procedures to ensure effective coordination across all F&B operations.
• Drive consistency through follow-up, re-training, and reinforcement of expectations.
• Contribute to initiatives that enhance operational performance, employee engagement, and the overall guest experience.
• Demonstrate the ability to operate in a fast-paced environment, managing multiple priorities without loss of efficiency or composure.

EDUCATION and/or EXPERIENCE: 

• Experience requirements include 15+ years managerial experience in the hospitality and/or gaming field.
• Bachelors degree from an accredited college or comparable work experience required. 
• Proficient in Microsoft Excel.

QUALIFICATIONS:

• Must qualify for, obtain, and maintain a gaming license from the Louisiana Gaming Commission.
• Ability to read and comprehend complex instructions, short correspondence, and memos. Ability to write simple as well as complex correspondence. 
• Ability to effectively present information in one-on-one as well as in small and large group situations to customers, clients, and other employees of the organization.
• Must have the ability to read, analyze and interpret complex documents. 
• Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. 
• Ability to deal with problems involving concrete variables in standardized situations. Must have the ability to think strategically, synthesize the most complex business/financial data and develop innovative solutions.
• Must be a strong leader, coach co-workers and work as a team for success. 
• Must present a well-groomed appearance.

WORK ENVIRONMENT:

• Must be able to work a flexible schedule, including late nights, weekends, and holidays, with a strong on-property presence during peak business periods.
• Must be able to maneuver to all areas of the casino. 
• Must be able to lift up to 10 pounds and carry up to 5 pounds. 
• Must be able to bend, reach, kneel, twist and grip items when working at assigned desk area. 
• Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier. 
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.