Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join a collaborative and innovative team focused on delivering high-quality digital experiences for our clients. You’ll be part of a group of business analysts, developers, and client specialists working together to build and enhance web-based portals that support Benefits programs.
In this role, you will act as a key bridge between business stakeholders and technical teams. You’ll help transform complex client needs into clear, actionable solutions that drive real value.
You will:
· Partner with clients and internal teams to understand business needs
· Translate requirements into detailed technical specifications
· Support the design, development, and delivery of web portal solutions
· Ensure solutions are user-friendly, accessible, and aligned with client expectations
· Contribute to the successful migration and implementation of client portals
What You’ll Accomplish Together
Working closely with developers, QA teams, client stakeholders, and internal partners, you will:
· Lead requirements gathering through workshops and client interactions
· Break down complex needs into clear, structured documentation
· Collaborate on solution design and estimation discussions
· Support development teams by clarifying requirements
· Coordinate and participate in user acceptance testing (UAT)
· Ensure accessibility standards (WCAG) are applied
· Contribute to release documentation and communication
· Manage priorities across multiple projects with tight timelines
You’re the Missing Piece If You…
· Enjoy solving complex problems and structuring solutions
· Are comfortable working between business and technical teams
· Thrive in fast-paced, project-based environments
· Communicate clearly with clients and stakeholders
· Take ownership and adapt quickly
Qualifications
· 3+ years Business Analysis experience
· 3+ years web portal/digital platform experience
· Experience gathering and documenting requirements
· Agile methodology experience
· Experience working with developers and QA teams
· Client-facing experience
· Bachelor’s degree or equivalent experience
Required Skills & Abilities
· Strong analytical and problem-solving skills
· Ability to translate business needs into technical requirements
· Experience with documentation and functional specs
· Strong communication skills
· Ability to manage multiple priorities
· Attention to detail
Nice to Have
· Pension / Defined Benefits experience
· Accessibility knowledge (WCAG)
· Technical knowledge (SQL, SSO, HTML, CSS, JavaScript, Python)
· Release management experience
· Bilingual (French and English)
Work Environment
· Collaborative and team-oriented
· Project-based work with deadlines
· Opportunity to grow and work on multiple initiatives
· Flexible and supportive culture
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Annual Salary range : 48,300.00 - 69,000.00 - 80,000.00 CAD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.