Healthcare Access Control Specialist
Job Description
DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
DSI Security Services is hiring Healthcare Access Control Specialists for HH Health System Huntsville Hospital's main campus. If you enjoy helping people, providing exceptional customer service, and working in a fast-paced healthcare environment, this may be the perfect opportunity for you. Come join a diverse and inclusive team that believes in providing excellent customer service and knows that its biggest asset is its employees.
As a Healthcare Access Control Specialist, you will serve as a welcoming and professional first point of contact for patients, visitors, employees, and guests. This role combines customer service, visitor management, and security responsibilities to help maintain a safe, secure, and positive healthcare environment.
You will assist visitors, issue visitor credentials, monitor access points, provide directions, answer questions, and support hospital staff by ensuring access control procedures are followed.
Available Schedules
Option 1
- Sunday – Tuesday: 6:00 AM – 6:00 PM or 6:00 PM – 6:00 AM
- Wednesday: 6-hour shift
Option 2
- Wednesday – Friday: 6:00 AM – 6:00 PM or 6:00 PM – 6:00 AM
- Saturday: 6-hour shift
All schedules average 40 hours per week with overtime opportunities available.
Paid Training
All new hires must successfully complete one week of paid training conducted Monday through Friday from 7:00 AM to 5:00 PM prior to beginning their assigned schedule.
Training includes:
- Customer service in a healthcare setting
- Verbal de-escalation techniques
- Managing aggressive behavior
- CPR certification
- Hospital-specific computer systems and procedures
- Security and safety protocols
Job Responsibilities
- Maintain a safe and secure environment for customers and employees by performing general security duties.
- Welcome and assist patients, visitors, and guests with professionalism and empathy
- Verify identification and issue visitor credentials through electronic access systems
- Monitor and control access points throughout the facility
- Provide directions and answer questions for visitors and staff
- Observe and report safety concerns, incidents, or suspicious activity
- Conduct routine foot patrols as needed
- Complete required documentation and reports accurately
- Follow all DSI and Huntsville Hospital policies, procedures, and post instructions
- Promote a safe, secure, and customer-focused environment
Required Skills and Qualifications
We're looking for individuals who enjoy helping others and take pride in providing excellent customer service in a healthcare environment.
- Strong customer service and interpersonal skills
- Positive attitude and professional demeanor
- Effective verbal and written communication skills
- Basic to intermediate computer proficiency
- Ability to walk, stand, and perform routine foot patrols during assigned shifts
- Reliable transportation and dependable attendance
- Must be at least 21 years of age
- High School Diploma or GED required
- Valid driver's license required
- Ability to pass a criminal background check and drug screening
- Successfully complete required training program
- High School Diploma or Equivalent
- Dental Insurance
- Vision Insurance
- Medical Insurance
Required Screenings
- Criminal Background Check
- Motor Vehicle
- Drug Screen