Commis à la salle de courrier/Mailroom Clerk
Job Description
Spécialiste principal des services sur site
Responsabilités :
- Tri et distribution du courrier et des fournitures de bureau, y compris le courrier interne, les services de messagerie et les envois urgents
- Distribution du courrier et des projets d’impression dans l’ensemble du site du client
- Coordination et préparation des projets d’impression, incluant la conversion de fichiers électroniques, la numérisation et l’amélioration de documents, du début jusqu’à la livraison
- Téléchargement des travaux à partir des courriels ou de la file d’impression, ajustement des formats, reproduction, tri et finition
- Mise en place et maintien de contrôles de qualité afin d’assurer l’exactitude du travail
- Réponse aux appels de premier niveau des utilisateurs d’équipement afin de diagnostiquer les problèmes, dégager les bourrages papier, effectuer des copies de test et déterminer l’état des machines
- Effectuer des rondes planifiées de toutes les machines pour nettoyer les surfaces vitrées, remplacer le toner, réapprovisionner le papier et assurer la propreté générale de l’espace de travail
- Production de rapports
- Tenue de registres concernant les temps d’arrêt, les réparations et les relevés de compteurs de tous les photocopieurs/imprimantes sur site
Qualifications :
- Diplôme d’études secondaires ou expérience de travail équivalente
- Minimum de 2 ans d’expérience dans une salle de courrier ou un centre de reprographie
Compétences :
- Excellentes aptitudes interpersonnelles permettant d’établir rapidement des relations d’affaires
- Forte motivation personnelle axée sur l’atteinte des résultats
- Excellentes aptitudes en communication, tant à l’oral qu’à l’écrit
- Bonne maîtrise de Microsoft Office
- Capacité de soulever plus de 30 lb, au besoin
Autres :
- Maintenir en tout temps une image professionnelle auprès des clients et des fournisseurs
Senior On-Site Service Specialist
Responsibilities:
- Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
- Delivery of mail and printing projects throughout the customers site
- Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
- Download jobs from email or print queue, sizing, reproducing, sorting and finishing
- Establishing and maintaining quality controls to ensure work accuracy
- Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
- Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
- Running reports
- Keeping logs of downtime, repairs and meter charges of all copiers/printers on site
Qualifications:
- High School Diploma or equivalent work experience
- Minimum 2 years of experience working in a mail room or copy centre
Skills:
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills both verbal and written
- Effective use of Microsoft Office
- Ability to lift 30+lbs. as necessary
Other:
- Present a professional image at all times to customers and vendors
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.