ORD Cargo Training Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary This position will own the station's overall training compliance performance including regulatory and mandatory training

They will provide day-to-day leadership, guidance, and oversight to the cargo station's trainers and other duties

The impact will be reduction in potential regulatory penalties and compliance with carrier, regulatory, and SWP training requirements

The expected pay rate is $73,000.00-$83,000.00/year

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays

Your activities Own the station’s overall training compliance performance, including regulatory, mandatory, customer, and recurrent training requirements

Develop and execute corrective action plans to address training deficiencies, compliance gaps, audit findings, and qualification issues

Serve as the primary training liaison between station leadership, Regional Training Management, HR, and operational stakeholders

Develop and maintain short- and long-term training plans based on hiring forecasts, recurrent training requirements, operational changes, and business growth

Provide day-to-day leadership, guidance, and oversight to Station Trainers, Coaches, and other training resources assigned to the station

Implement and maintain standardized training programs, procedures, and delivery methods across all lines of business to ensure consistency and effectiveness

Coordinate and manage the training and onboarding process for new employees from hire through qualification

Ensure employees are trained and qualified in accordance with company, customer, regulatory, and government requirements

Monitor station training compliance and develop recovery plans to achieve regulatory and mandatory training targets

Ensure the accuracy and completeness of all training records and documentation, both electronic and paper-based

Develop, communicate, and manage training schedules to maximize trainer utilization and employee competency

Partner with station leadership, HR, Operations, and other stakeholders to support training, compliance, and workforce development objectives

Provide regular updates, recommendations, and feedback to station leadership regarding training compliance, workforce readiness, and development opportunities

Conduct performance evaluations, coaching sessions, and development discussions with direct reports

Set performance expectations and goals for direct reports while maintaining accountability to company standards

Identify and develop high-potential employees for trainer, coach, and leadership opportunities

Oversee the station Coach Program, including coach nominations, qualifications, observations, and ongoing development

Conduct trainer observations and competency assessments to ensure training is delivered consistently and effectively

Manage training audits and support corrective action plans resulting from audit findings

Assist the Safety department with incident investigations, corrective actions, retraining initiatives, and audit activities as required

Deliver leadership and professional development training programs as required

Deliver classroom, practical, on-the-job, recurrent, and technical training as required based on station staffing levels, operational demands, and business needs

Maintain qualifications and remain actively engaged in training delivery to support station training requirements and ensure operational continuity

Develop the skills and competence of employees through training, coaching, mentoring, and on-the-job development

Ability to lead, motivate, and develop teams in a fast-paced operational environment

Flexible to work off-shifts, weekends, and travel as required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit and talk or hear

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

Your profile Fluent spoken and written English 2-3 years' operational experience in cargo - Cargo office, warehouse, and ramp

Excellent working knowledge of proper safety practices, procedural compliance and operations delivery Excellent organizational and time-management skills Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel Ability to coach and motivate teams to deliver high quality standards Ability to resolve problems with a focus on excellent customer service Ability to establish and maintain positive, professional, work relationships with teams and customers What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at https://careers.swissport.com to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation!