Demand Manager IT

• Lead and orchestrate the end-to-end IT demand management process, ensuring consistent intake, transparent assessment, prioritization, and smooth handover to delivery teams.
• Act as the central coordination point between Business Units, IT stakeholders, and governance forums to align demands with strategy, capacity, and funding principles.
• Facilitate demand review sessions, guide stakeholders in defining business value and requirements, and ensure clear communication of demand status and priorities.
• Oversee demand assessment (e.g., feasibility, risks, dependencies) and collaborate with Architecture, Security, and PMO to translate requests into actionable initiatives.
• Drive governance, reporting, and continuous improvement of demand management processes, tools, and documentation.

• Bachelor’s degree in Computer Science, Business Administration, or a related field, with 5+ years of experience in IT, business analysis, or project management (including 2+ years in demand management).
• Strong stakeholder management, communication, and negotiation skills with the ability to engage across all organizational levels.
• Solid understanding of IT environments, including infrastructure, applications, and methodologies (e.g., ERP, Cloud, Agile/Waterfall).
• Experience with IT service management, project/portfolio governance, and tools such as ServiceNow, Jira, Power BI, or SharePoint.
• Analytical, structured, and solution-oriented mindset with strong problem-solving abilities and a collaborative, customer-focused approach.

 

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.