Supv, Absence Management

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

893 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Leads team daily operations to achieve desired levels of performance, quality, and efficiency. Supervises a professional team of Specialists focused on customer service and subject-matter expertise. Monitors and follows up on workload distribution and facilitates quality assurance observations to ensure service standards are met. Liaises with third-party vendors, managing daily escalations and identifying areas of opportunity for improvement in processes. Hires, onboards, trains, and coaches team members to encourage growth, development, and engagement. Provides ongoing training opportunities and progressive discipline as needed. Acts as a subject matter expert in the management of paid time off programs, leave of absence policies, and return-to-work clearance programs. Manages and distributes system and vendor reports for research and transaction, ensuring the team meets firm deadlines in support of payroll processing. Identifies gaps in service and process inefficiencies; recommends revised procedures and programs that streamline processes and improve service delivery. Develops and maintains strong working relationships with vendors, internal teams, and facility leaders. Provides guidance to HR Business Partners and facility leaders, interpreting and clarifying applicable policies and procedures. Analyzes case trends and reports facility or company-wide issues to senior management; makes recommendations for resolution and creates internal team processes. Monitors team compliance with HIPAA, maintaining employee privacy, confidentiality, and protection of sensitive information. Meets professional obligations through efficient work habits such as honoring work schedules, meeting deadlines, and coordinating resources effectively and timely. Other duties as assigned.Knowledge, Skills, and Abilities:
• Knowledge and understanding of employee benefits administration, including applicable state and federal regulations surrounding FMLA, ADA, USERRA, HIPAA, PPACA (ACA), ERISA, IRS and DOL regulations [Required]
• Ability to research and analyze data and make sound decisions [Required]
• Ability to deal with ambiguity and champion change [Required]
• Skilled in understanding and applying applicable rules, regulations, policies, and procedures [Required]
• Ability to communicate across multiple levels of employees effectively and professionally within and across the organization, both verbally and in writing [Required]
• Demonstrated ability to collaborate with and lead a diverse group of people to meet goals and objectives [Required]
• Strong organizational skills, including the ability to prioritize, delegate and oversee multiple projects while adhering to service-level agreements and other tight deadlines [Required]
• General proficiency in Microsoft Office [Required]
• Skilled in Excel [Required]
• Human Capital Management (HCM) experience, specifically PeopleSoft, and Customer Relationship Management (CRM) tools [Preferred]

Education:
• Bachelor's [Preferred]

Field of Study:
• OR 10+ years related experience

Work Experience:
• 1+ experience in support of leave administration or absence management [Required]
• 1+ experience supervising others or in a lead role [Required]
• 10+ related experience or bachelor's degree [Required]
• Directly related experience in a large employer setting with complex and varied absence management programs and policies [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Professional in Human Resources (PHR) [Preferred]
•Certified Employee Benefits Specialist (CEBS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$83,699.48 - $155,693.55

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.