Installation Lead (60647)

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

 

 

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our community. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

 

 

We are looking for an Installation Lead to join our growing organization!

General Position Summary

 

The Installation Lead will oversee and execute the installation of company products and solutions, ensuring high-quality service, adherence to safety standards, and operational efficiency. This role is critical in streamlining regional installations, reducing travel expenses, and improving customer satisfaction. The Installation Lead will act as the primary technical expert in North America, coordinating with internal teams, managing installers, and ensuring seamless installations for key accounts and direct projects.

 

This role requires a highly skilled professional with strong leadership capabilities, extensive problem-solving skills, and the ability to manage multiple projects while maintaining exceptional service standards.

 

Essential Functions / Major Responsibilities include but are not limited to:

 

• • Lead end-to-end installation projects, ensuring timely completion, compliance, and quality control.
  • Build and deliver scorecards to installers on a monthly basis and provide coaching as needed.
  • Maintain the active installer list onboarding new installers as well as eliminating low performing and under-utilized installers.
  • Send out new, updated install agreements and maintain installer requirements such as insurance documentation.
  • Serve as the primary point of contact for installation-related inquiries, addressing customer concerns and technical challenges.
  • Follow proper quoting procedures to ensure that all charges are accounted for and escalate any discrepancies to Sales and Installation Management.
  • Work closely with Insides Sales, Service Operations, the Customer Experience Leads, Logistics and Operations to troubleshoot and resolve any challenges associated with the install prior to, during and after an installation.
  • Maintain documentation and reporting on installation progress.
  • Communicate any delays or changes to Sales, Sales Operations, Installers and the Customer Experience Leads.
  • Assist with installer questions or general troubleshooting requests.
  • Work with our distribution centers to collect pictures and documentation of the installer shipments in case the installer claims to not have received certain products.
  • Audit and approve installer invoices.
  • Work cross functionally with other departments to ensure that install cases always stay up to date.
  • Maintain contact and shipping information for installers as changes come up.  
  • Chase PODs and install invoices if overdue.
  • Work with Inside Sales to ensure 100% Install Recovery.
  • Update RMA serial numbers in SFDC and pass onto ISR’s to close out in Oracle.
  • Review and action post-install survey results with the Customer Experience Leads.
  • Travel when necessary to provide in person assistance and set service plans for escalated accounts.
  • Additional duties may be assigned.

 

Specific Job Requirements include but are not limited to:

• • • Must have excellent attention to minor details and ability to multitask in a deadline driven, fast paced environment
    • Ability to exhibit exceptional verbal and written communication skills along with a strong work ethic
    • Must have exceptional organizational and time management skills and maintain a professional demeanor
    • Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere

 

Education and Experience Requirements:

• • • Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel
    • High school diploma or equivalent
    • Data entry and customer service experience preferred
    • Salesforce and Oracle experience preferred

           

            Job Specific Competencies

• • • Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
    • Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
    • Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
    • Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
    • Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

 

            Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours

 

            Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers. 

 

Position Status

Level:                    Staff

FLSA:                    Non-Exempt

Supervises:           N/A

 

 

 

 

 

summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description, and other duties may be part of the role, as assigned. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [email protected] and direct assistance will be provided.