Job Description
Job Summary
Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products.Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing.
Cultivate the day to day relationship with the customer. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction.
Job Description
MAJOR RESPONSIBILITIES
Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy.
Research issues, address inquiries, and provide necessary support resulting from contract operations. Manage pricing requests from initiation through completion and communicate results accordingly.
Analyze, interpret, and determine best course of action to resolve issues related to pricing. Confirm pricing eligibility with appropriate parties. Communicate relevant updates and trend observation to both external and internal business partners.
Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to establish procedures in regards to documented back up for contract connections.
Document and review key processes and SOP’s with an eye towards improvement.
Create, maintain, and develop relationships with customers, sales teams, and vendor community.
Coordinates meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues. Engage the vendor community when required.
Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.
Serve as first tier escalation for routine customer pricing contracts questions. Research and resolve pricing questions submitted by customers, DSMs and representatives. Review contract compliance and alert others on contractual issues or inconsistencies.
Provide additional support to leadership for project requests, training sessions, reporting needs, and ad-hoc requests as they arise.
MINIMUM JOB REQUIREMENTS:
Education:
Bachelor’s Degree.
Work Experience:
At least 2 years of experience providing customer service to internal and/or external customers.
Knowledge / Skills / Abilities:
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.
Experience presenting to and communicating with various audiences.
Experience collaborating with internal resources and external resources.
Work Experience:
Customer service experience in a high call volume environment.
SAP, Vistex, Zendesk and/or AS400 experience.
About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.