Job Description
Who are we?
Gain is the Private Markets Super App, a connected global platform transforming how leading investors, advisors, and corporates source, evaluate, and execute deals. By combining investment-grade intelligence, AI-powered workflows, and proprietary data in one unified platform, Gain enables top deal teams to move faster, reduce risk, and build conviction with confidence.
Gain is trusted across more than $1 trillion of private capital, used by 100% of MBB and Big Four firms, and by 80% of the world’s top 20 M&A advisory houses.
Recognized for fast innovation and impact, Gain has been named both US and EU Data Provider of the Year by PE Wire, awarded Global Financial Market Review’s Best Use of AI in Finance, and ranked in Sifted’s Top 100 Fastest-Growing Companies, the Forbes 1000, and the Deloitte Technology Fast 50. Gain operates globally with offices in New York, London, Amsterdam, Frankfurt, Warsaw, and Bangalore.
The role
In this role, you will bridge the gap between Engineering and Sales/Customer Success, collaborating closely with these teams to provide technical advice and integration support for both existing clients and new prospects. The role will be executed from Bangalore, India in the India timezone while periodically working later hours (up to 11:30PM IST) to support US-based customers when needed. Your responsibilities will include:
Supporting on technical and security requests from Sales and Customer Success
Supporting with ad hoc data requests across the company
Advising and supporting clients with their API integrations
Setting up custom CRM integrations for existing clients
Enhancing client security standards by implementing Single Sign-On
Troubleshoot and resolve SSO-related errors while managing stakeholder communication throughout.
Assisting the Engineering team with product QA testing and root cause analysis
Act as technical point of contact for customers during and after the sales cycle
What you bring
We are looking for someone who has a technical foundation and is passionate about supporting our clients and prospects. Moreover, we are looking for the following:
5 plus years of relevant work experience
Experience with APIs and programming
Experience with cloud infrastructure
Experience with SQL databases
Experience with setting up Single Sign On / SAML connections
Experience in drafting technical responses, RFI/P submissions, and customer-facing documentation.
Strong communication skills
You are able to understand complex technical concepts and explain them in a simple manner to non-technical stakeholders
Strong stakeholder management across internal teams and external customers
Bonus if you have
Knowledge about Golang
Knowledge about TypeScript & React
Experience in fintech, economics or private equity