Client Services Specialist

Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Specialty Operations team supporting our Energy and Power Brokers at Marsh. This role will be based in Brisbane, QLD office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Energy and Power team is a dynamic global team (700 colleagues across Marsh globally) that advises companies and industry in relation to the energy, power, and renewable energy sectors. As a Client Services Specialist you will report directly into the Specialty Operations team leader, but day-to-day work will be predominantly with the Energy and Power brokers in Brisbane and across the country.

We will count on you to:

• Consistently use the required IT Applications to maintain compliance, accuracy, and workload, contributing to resource allocation and process improvement.
• Ensure timely and accurate production/processing of client transactions including invoices, policy accounting documentation, quotation and placing slips, premium and adjustment calculations, and documentation for Pre-Renewal and Broking meetings.
• Draft policy wordings and endorsements.
• Support the achievement of high levels of client satisfaction through effective administrative support to Account Brokers.
• Support effective working relationships with clients and insurers as required by the Account Brokers.
• Ensure that accurate up-to-date records on all clients are maintained at all times.
• Possess a thorough understanding of all major classes of insurance which the Company offers to its clients.
• Possess a thorough working knowledge of relevant insurance legislation including the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation, and other relevant legislation.
• Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers.
• Develop and maintain a basic understanding of the core aspects of relevant insurance and related legislation.

What you need to have:

• Excellent communication skills (verbal and written).
• Strong administration and organizational skills.
• Sound knowledge of Microsoft Office suite and a fast learner of other computerized systems.
• Ability to work under pressure and meet deadlines through effective time management skills.
• Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

What makes you stand out:

• High School Certificate or equivalent.
• Demonstrated experience in a Corporate environment
• Experience in the Financial Services or Insurance industry

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.