Job Description
The Position
Vince is seeking a dynamic, customer service driven Store Director for our Grove Flagship Location.
As the Store Director, you will be a brand ambassador, who is responsible for driving business through daily operations, leading the team to maximize sales and profits, and delivering exceptional customer service experiences. You will train and develop a team to achieve goals while ensuring the store upholds the highest standards of visual presentation and operational excellence. This role ensures the store operates in accordance with the company’s guidelines.
Salary Range
The anticipated base salary range for this position is $100,000 - $110,000 annually plus bonuses. Exact salary depends on several factors such as experience, skills, and budget. In addition to base salary, this position is eligible for participation in a bonus program.
What You’ll Be Responsible For:
- Drive the achievement of store’s sales plan expectations across categories
- Oversee store operations, ensuring strong business performance, exceptional customer service, and brand environment within the store
- Recruit, develop, train and mentor team members to achieve and exceed sales objectives while applying retail excellence
- Lead by example through active presence on the sales floor and commitment to exceptional customer service experience
- Set, track and evaluate store KPI’s. Identify business opportunities and implement strategic elevated service model to build client loyalty to drive positive results
- Serve as a brand ambassador in the market, expanding the client base through creative events and strategic partnerships that cultivate strong relationships and drive business growth
- Enhance client loyalty through proactive initiatives, effectively utilizing clienteling resources to reflect the brand’s strategy and elevate the customer experience
- Maintain high standards of the store presentation and visual merchandising standards aligned with brand guidelines
- Perform daily reporting, analysis, reconciliation and other operational tasks
- Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
- Protect store assets and inventory. Reconcile inventory and monitor stock optimization within the store
- Implement and comply with company policies and procedures
What You’ll Bring:
- Ownership & Accountability
- Emotional Intelligence
- Problem Solver
- People Management
Qualifications/Experience We’re Looking For:
- Minimum of 5 years’ experience in retail management
- Deep knowledge of specialty retail, including business development, visual merchandising and store operations
- Embraces an entrepreneurial spirit, who is sales focused and takes full ownership of the store’s business at all levels
- Strong leadership, critical thinking and problem-solving skills. Ability to delegate responsibility and empower team members
- Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
- Ability to create high energy and positive environment, as a mentor and leader to staff and peers.
- Computer skills to include operation of retail point of sale system, Word, Excel and email
- Must be able to lift, carry or otherwise move objects weighing up to 30 pounds when merchandising the sales floor and use ladders or stairs.
Vince offers a competitive benefits package designed to meet the unique needs of our team members. Some benefits are provided automatically at no cost and others require an active election. Those benefits include:
- Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
- 401(k) with employer match
- Generous paid time off plans for vacation, sick, and personal, as well as company holidays
- Clothing allowance & merchandise discounts
- $400 annual gym reimbursement
- Mental health support tools and telehealth psychology and psychiatry
- Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
- Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
- Supplemental hospital indemnity, specified disease, and accident coverage
- Pre-tax commuter benefits including transit and parking
- Discounted pet, home & auto, and legal insurance
V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.