Customer Technical Support Specialist - Intern

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. 

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, supported, and always be yourself. We’re building a culture that celebrates the backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. 

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

We are currently looking for a Customer Technical Support Specialist - Intern, who will have the opportunity to learn how to conduct effective remote support on applicative, hardware and IT-related issues. 

With her/his tutor, she/he will be able to navigate complex issues to a greater level of technical support or quality reporting system, supporting customer needs. In addition, at the end of the training process, he/she will be able to demonstrate the ability to utilize critical thinking and analysis to make decisions, solve problems and implement solutions, communicate openly and create empathy with customers and colleagues.  

This is a temporary position. 

This is an on-site role requiring regular physical presence in the office; while we offer flexibility, candidates should enjoy working in an office environment 

Key Responsibilities (within the tutor's guide): 

• Provide remote Technical Support spanning through applicative, hardware and IT-related issues on diagnostic instrumentation. 

• Assure compliance with managed customer interactions, recording required data as per Company policies. 

• Escalate complex issues following the dispatch process as needed. 

Key Requirements: 

• Graduating Biomedical Engineering, Biology/Biotechnology is preferable. 

• Proficient English is mandatory. 

• Good communication and interpersonal skills both in English and Italian. 

• Passion for learning IVD environment and making a difference in elevating customer experience. 

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. You will work in a leading global company, with a leader who cares about you, your strengths, and will help you to develop the best possible version of yourself.