Product Safety Engineer

Position Overview:

Under the direction of the Director of Quality, the Product Safety Engineer is responsible for supporting Johnson Health Tech North America’s product safety program through investigation, evaluation, documentation, and continuous improvement of product safety. This role works side by side with Product Safety Technicians to review product safety reports, evaluate returned products, identify trends, and help implement corrective actions that reduce risk and improve product performance. The Product Safety Engineer provides day-to-day technical directions to technicians while partnering cross-functionally with Customer Technical Service, Quality, R&D, Operations, legal, and factory teams. This is an individual contributor role and does not include formal people management or supervisory responsibility. This role is in office 5 days a week.

Responsibilities:

Product Safety Engineering:

· Review product safety reports, customer complaints, and related data to identify potential safety issues, emerging trends, and areas for corrective action

· Compile documentation for section 15(b) reports to CPSC

· Work side by side with the Product Safety Technician to evaluate returned products, support inspections, document findings, and help determine root cause

· Provide day-to-day technical guidance to the Product Safety Technician regarding case review, product evaluation, documentation quality, and follow-up actions

· Conduct product safety evaluations and risk assessments to support decision making for product improvements, containment actions, and field remedies as needed

· Document investigation results, prepare clear technical reports, maintain accurate records of product safety evaluations, returned unit reviews, and related actions

· Partner with Customer Technical Service, Quality, R&D, Operations, legal, and factory teams to communicate findings, coordinate investigations, and support timely resolution of product safety concerns

· Support the development and continuous improvement of product safety procedures, training materials, and standard work

· Monitor applicable product safety requirements, standards, and best practices and help incorporate them into internal processes and product evaluations

Travel and Communication:

· Willingness and ability to travel to company locations, customer sites, or testing/manufacturing facilities as needed to support investigations on short notice.

· Communicate effectively with domestic and global teams, including support outside normal business hours

Education:

· Bachelor’s degree in engineering or related technical field required

· Mechanical, Electrical, Industrial, Biomedical, or Manufacturing Engineering background preferred

Experience:

· 1+ years of experience in product safety or 3+ years in quality engineering, test engineering, manufacturing engineering, reliability, or a related technical role

· Experience investigating product issues, reviewing returned units, and performing root cause analysis 

· Exposure to consumer product safety standards (ASTM, CPSA), risk assessment, CAPA, or formal problem-solving methods preferred

· Experience working with cross-functional teams in a manufacturing or product development environment preferred

Other Requirements:

· Strong verbal and written communication skills

· Strong analytical, investigative, and problem-solving skills

· Proficiency in Microsoft Office 365; experience with CRM, SAP, or similar business systems preferred

· ASQ Certified Quality Engineer (CQE) certification is valuable, but not required

· Completion of the Society of Product Safety Professionals (SPSP) Fundamentals Program is valuable, but not required

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs