Job Description
At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
We’re looking for an Order Administration Specialist / Assistant to join our Team in Serbia to support B2B customer orders throughout the full order-to-delivery lifecycle.
About the Job
As an Order Administration Specialist / Assistant, you will work closely with Central Order Fulfillment Team, Logistics, Logistics Services, Production Planning and Product Management. You will play a key role in timely and accurate execution for order processing, returns, claims, and reporting based on the centrally approved policies and guidelines.
Your responsibilities include, but are not limited to:
Ensure accurate and timely order processing in line with customer expectations and business priorities.
Maintain and monitor logistics-related master data (e.g., routes, shipping types, calendars).
Collaborate closely with Logistics, Production Planning, Sales, Product Management, and other Supply Chain functions.
Monitor delivery performance, identify discrepancies, and support issue resolution.
Provide order status updates and support visibility of delivery performance and KPIs.
Support reporting activities by extracting, consolidating, and providing operational data and insights.
Handle special packaging requests and support logistics complaint management in line with defined guidelines.
Support the creation and maintenance of logistics documentation and related administrative processes.
Utilize SAP and other standard reporting tools to support day-to-day operations.
About You
1-3 years (Assistant) and 3-5 years (Specialist) of professional experience in similar role
Proficiency in English for effective communication in a global environment
Supply chain area knowledge
Excellent analytical skills and attention to detail
Proficiency in SAP, Excel and standard office tools
Self-driven and independent
Approachable and collaborative
Vocational training, apprenticeship or bachelor’s degree in related field
What We Offer
You can expect a range of benefits, including:
Learning and career development programs to help you grow
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Hybrid and flexible work options to support your work-life balance
Paid volunteering leave to support causes that matter to you
Exclusive employee discounts on Swarovski products
Holiday allowance
Private Health Insurance
Meal allowance
Transportation allowance and free parking
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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