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Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Solution Architecture & Design
Architected end-to-end HRSD solutions on ServiceNow, covering Case Management, Employee Service Center, and Lifecycle Events
Designed scalable, reusable architecture aligned with ServiceNow best practices, reducing customization.
Developed HLDs/LLDs, solution blueprints, and architecture diagrams for enterprise implementations
Platform Expertise (HRSD Modules)
Led implementation of HRSD components including HR Case Management, Knowledge Management, and Employee workflows
Configured advanced workflows using Flow Designer, improving case resolution efficiency
Optimized Employee Service Center (ESC) experience, increasing user adoption
Integration & Data Architecture
Designed and implemented integrations with HR systems (e.g., Workday, SAP SuccessFactors) using REST/SOAP APIs
Established secure data models and data separation strategies for HR and IT data
Leveraged IntegrationHub to automate cross-system HR processes
Security & Compliance
Implemented role-based access controls and PII data protection mechanisms
Ensured compliance with regulations such as GDPR and internal security policies
Designed secure data handling practices for sensitive HR information
Governance & Best Practices
Defined platform governance standards, coding guidelines, and design principles
Conducted architecture reviews to ensure alignment with enterprise standards
Promoted OOB capabilities, reducing technical debt and improving maintainability
Stakeholder Collaboration
Partnered with HR leadership to translate business requirements into scalable technical solutions
Acted as trusted advisor for HR digital transformation initiatives
Collaborated with developers, admins, and program managers across global teams
Delivery & Implementation Oversight
Led technical delivery of HRSD programs, ensuring high-quality and on-time releases
Reviewed configurations, customizations, and integrations to maintain architectural integrity
Guided development teams on best practices and solution design15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Solution Architecture & Design
Architected end-to-end HRSD solutions on ServiceNow, covering Case Management, Employee Service Center, and Lifecycle Events
Designed scalable, reusable architecture aligned with ServiceNow best practices, reducing customization.
Developed HLDs/LLDs, solution blueprints, and architecture diagrams for enterprise implementations
Platform Expertise (HRSD Modules)
Led implementation of HRSD components including HR Case Management, Knowledge Management, and Employee workflows
Configured advanced workflows using Flow Designer, improving case resolution efficiency
Optimized Employee Service Center (ESC) experience, increasing user adoption
Integration & Data Architecture
Designed and implemented integrations with HR systems (e.g., Workday, SAP SuccessFactors) using REST/SOAP APIs
Established secure data models and data separation strategies for HR and IT data
Leveraged IntegrationHub to automate cross-system HR processes
Security & Compliance
Implemented role-based access controls and PII data protection mechanisms
Ensured compliance with regulations such as GDPR and internal security policies
Designed secure data handling practices for sensitive HR information
Governance & Best Practices
Defined platform governance standards, coding guidelines, and design principles
Conducted architecture reviews to ensure alignment with enterprise standards
Promoted OOB capabilities, reducing technical debt and improving maintainability
Stakeholder Collaboration
Partnered with HR leadership to translate business requirements into scalable technical solutions
Acted as trusted advisor for HR digital transformation initiatives
Collaborated with developers, admins, and program managers across global teams
Delivery & Implementation Oversight
Led technical delivery of HRSD programs, ensuring high-quality and on-time releases
Reviewed configurations, customizations, and integrations to maintain architectural integrity
Guided development teams on best practices and solution design15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.