Customer Service Advisor – Hybrid Clonakilty (Part-Time)

💼 What’s in it for you?

• Permanent contract with a competitive salary of €14,716 per year

• 20 hours per week

• 🌟 Hybrid working – 4 days in office, 1 day from home

🕒 Shift Details (Post-Training)

Following successful completion of training, shift options

Shift thereafter

• Monday – Thursday: 15:00 – 19:00

• Friday & Saturday: Off

• Sunday: 10:00 – 14:00

👉 Full flexibility is key to success in this role.

🎁 Why you’ll love working with us:

• 22 days annual leave (pro-rata), plus 2 company days & bank holidays

• Opportunity to buy additional holidays

• Life Assurance (x2 annual salary after qualifying period)

• Access to Capita Pension Scheme

• Employee Assistance Programme

• Discounts on tech, travel, fitness, and more

• Real opportunities for career progression – many of our leaders started as Advisors!

📞 What you’ll be doing:

• Deliver excellent customer service, ensuring the best outcome for each customer

• Handle queries across phone, email, webchat, and social channels

• Identify and support vulnerable customers with care and empathy

• Manage escalations professionally, ensuring accurate logging

🔍 What we’re looking for:

• Previous customer service experience (social media experience advantageous)

• Excellent communication skills

• Ability to confidently use multiple systems simultaneously

• Strong listening skills and customer empathy

• Self-motivated with ownership of customer issues

🏢 About Capita

Capita is a leading provider of business process services, driven by data, technology, and people. Every day, our colleagues deliver innovative solutions that transform connections between businesses, customers, and communities.

👉 What we hope you’ll do next:

Click ‘Apply now’ to complete our short application form — we can’t wait to hear from you!