Casino Beverage Supervisor

The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control. 

• Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service.

• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills.

• Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.

• Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.

• Performs assigned input work in compiling annual budgets.

• Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained.

• Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.

• Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.

• Demonstrates a pleasant and enthusiastic demeanor at all times.

• High School Diploma or equivalent; College Degree preferred

• Minimum of five years Food & Beverage experience

• Two years supervisory experience

• Fluent and literate in English

• Good communication skills, both verbal and written

• Good interpersonal skills, with emphasis in relationship building

• Good problem solving skills

• Good customer service skills, both internal and external

• Ability to negotiate with diverse departments

• Ability to implement strategic visions/plans into day-to-day operations

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Mobility to move quickly around the property

• Dexterity to use office equipment

• Ability to see and hear

• Ability to coordinate multiple tasks simultaneously

• Positions that have contact with the public require the ability to work in a noisy 
  environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.