Sales Coordinator - Casino Sales & Marketing

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination—it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking a Sales Coordinator to join our team.

This role is integral to supporting a fast-paced, dynamic sales team while contributing to the overall success of group, conference, and catering business. The Sales Coordinator provides administrative and operational support, manages client and internal communications, and helps ensure a seamless experience from inquiry through execution.

This position offers strong exposure to sales operations, client engagement, and cross-functional collaboration, serving as a foundational step for growth within hospitality sales.

WHAT YOU WILL ROCK

In this role, you will support the sales team by managing inbound inquiries, responding to general sales emails, and routing leads to the appropriate sales managers while ensuring timely and professional follow-up. You will assist in qualifying new business opportunities across group, conference, and catering segments, helping to drive overall sales success.

You will maintain accurate records within CRM systems such as Delphi by entering inquiries, updating client profiles, managing room blocks, and tracking meeting and event space availability. In addition, you will prepare proposals, contracts, and addendums, ensuring all documentation is accurate and delivered in a timely manner.

You will play a key role in coordinating event logistics by communicating client needs across departments, organizing site tours, and ensuring all operational elements are prepared in advance. This includes gathering pre-arrival details, managing guest preferences in Opera, coordinating VIP amenities, and confirming arrangements with reservations and operations teams.

The Sales Coordinator will also support administrative and operational functions by preparing expense reports, compiling daily, weekly, and monthly reports, managing invoices in partnership with the accounting team, and ensuring deposits and billing are processed accurately.

You will assist with day-to-day office coordination, including ordering supplies, working with vendors, and preparing sales materials, collateral, and event signage. Additionally, you may support client engagement by showcasing the property when sales leaders are unavailable and representing the department during events as needed.

Through consistent communication, strong organization, and attention to detail, you will help ensure a seamless experience for both clients and internal stakeholders while contributing to a high-performing sales team.

WHAT YOU BRING – THE HARD ROCK STANDARD

• A proactive, detail-oriented mindset with strong organizational skills
• Clear and professional written and verbal communication abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong customer service skills with a focus on responsiveness and follow-through
• A collaborative approach, working effectively across departments
• Ability to handle confidential information with discretion
• Strong problem-solving skills and adaptability
• Comfort working with systems such as Microsoft Office, Delphi, Cvent, Opera, and other web-based platforms
• A positive, team-oriented attitude aligned with Hard Rock’s energetic culture

COMPENSATION & BENEFITS

• Competitive hourly compensation
• Comprehensive benefits package including medical, dental, vision, paid time off, and retirement savings
• Employee perks and discounts
• Hard Rock Hotel New York is an equal opportunity employer

TAKE THE STAGE

If you are ready to grow your career in hospitality sales and bring your energy, organization, and passion to a team that thrives on collaboration and excellence, we invite you to apply and join Hard Rock Hotel New York.

Pay Range:

Pay Range: $23 - $33