EMS Coordinator

Hours of Work :

40

Days Of Week :

5

Work Shift :

Job Description :

Job Purpose

• Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator will act as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area.
• The EMS Coordinator will be responsible for using critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community.
• Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital.
• Demonstrates flexibility and adaptability to work process change, makes decisions and takes appropriate actions to solve problems.
• Originates, develops, or implements new methods to accomplish objectives by meeting the needs of our customers.
• Support the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements:

Education:

• High School Diploma or GED required.
• Bachelor’s preferred.

Licenses and/or Certifications:

• Basic Life Support and Advanced Cardio Life Support certification
• NREMT-P or RN preferred
• EMT-P or LP required

Work Experience:

• 5 years working knowledge of EMS process and EMT/Paramedic scope of practice.
• Required experience in a leadership position within a fire department/EMS agency.
• Prior experience in a sales/business development role preferred.

Job Roles:

Clinical:

• Assist Stroke/Cardiac/Trauma Coordinators as needed.
• Provide educational assistance to local EMS providers.
• Coordinate paramedic CEs quarterly for ED paramedics as needed.
• Assist Materials Specialist with medical equipment training.
• Hospital representative for EMS school activities, EMS student clinical scheduling and contracts.
• Maintains all records of educational activities EMS/Emergency Department Complaints.
• Receive and investigate complaints from EMS Providers, MHS Staff regarding EMS concerns, patient's complaints with EMS concerns, and family/visitors’ complaints regarding EMS related issues.
• Initiate and complete follow-up interviews as needed. Provide and report all EMS related complaints to ED Administration as needed.
• EMS/ED Research
  • Assist ED and Hospital Administration with EMS and ED related research to improve EMS/ED relationships and hospital through put process.
  • Research EMS and ED EMS volume stats for monthly, quarterly and yearly reports.
  • Creates & Maintains EMS Dashboards.
  • Report on pertinent research to ED Administration.
• Chest Pain Committee meetings.
• Hospital Community Liaison Meetings
  • Methodist Health System - Semi-annual EMS Meetings.
  • Participates and attends North Central Texas - Trauma Regional Advisory Committee (NCT-TRAC) Meetings.
  • Attend any EMS/Fire Dept. related events or meetings as needed.
• Coordinate, plan and host meetings and nursing /EMS conferences
  • EMS & ED/Hospital Relationships and EMS Patient Experience.
  • Improve and maintain a good working relationship with EMS Providers through communication, collaboration, and education.
  • Meet with EMS/Fire Dept. leadership teams and other EMS Liaison quarterly per year as needed.
  • EMS/Fire Department visits daily.
  • Follow up with EMS patient’s outcomes for all STEMI, trauma and CPR's, code stroke activations.
  • Obtain copies of EMS reports.
• Maintains EMS lounge and EMS printing equipment such as daily checks, stocking and upkeep of room and equipment & appliances in rooms.
• Maintains storage of EMS equipment and facilitates the return of all EMS equipment left at Methodist Southlake ED.
• Responsible for assisting EMS Services with ongoing quality assurance processes as needed.
• Acts as a liaison between the ED staff and EMS for questions and concerns regarding clinical and professional interactions.
• Ensures that EMS Services provides the appropriate documentation of each patient brought to the ED.
• Work with ED Leadership and Emergency Management Department to assist in developing mock MCI drills and other mock drills.
• Will work in the Emergency Department assisting in patient care and within the scope of practice when the ED is experiencing high acuity or volume and/or at the request of the ED Manager.
• Will work with Attending ED physicians.
• Demonstrates the key elements of service excellence and MHS core values.
• Is able to lead challenging conversations and successfully deal with day-to-day interactions with patients, families, visitors and customers in a positive consistent manner i.e., physicians, hospital staff etc.
• Maintains a calm empathetic, controlled approach at all times and consistently projects an image of Methodist Health System in a positive manner.
• Educational Resource Assist Emergency Department Educator with staff training
  • Basic Life Support -CPR Instructor AHA - Caruth Initiative Grant Education (EMS Champion).
  • Performing education on Code STEMI, Code Stroke, MCI, & Trauma drills.
  • LifeNet Administrator - Operations and Training.
  • Administrator EMS electronic medical records.
  • Maintains MCI Disaster Drill closet and equipment.
  • Will respond to CODE Medical Emergency Response Team (MERT) when available while on duty
    • Assists the ED Manager with the overseeing of the Code MERT policy and response.
    • Will develop and maintain dashboards for Code MERT's.
    • Will collect and oversee the documentation on all Code MERT's.
    • Will maintain & oversee the ED patient Follow up program.
    • Will follow current Follow-up SOP.

EMS Liaison:

• Maintain and improve a good working relationship with Air Based, Fire Based, Private, and Hospital Based EMS Providers through communication, education, and public relation events.
• Positive impact on patient care process improvement and EMS/Hospital relations.
• Research and attend EMS educational informative and marketing initiatives that would improve patient care process and EMS/Hospital relationships.
• Matching EMS records with hospital medical records as needed.
• Follow up on EMS patients transported to Methodist Southlake Medical Center as needed for process improvement.
• Receive and investigate complaints from EMS Providers, MHS Staff, patients, relatives of patients, and visitors on EMS related issues.
• Report all complaints to ED/Hospital Administration.
• Perform duties within the scope of practice as an Emergency Department Technician as needed.
• Performed any other tasks EMS related assigned by Hospital Administration
• Administrative responsibility of product line marketing to all regional fire departments determined by executive team.
• Manage personnel in fire stations that will encourage EMS to bring patients to MHS services by communicating changes, new equipment and technology and other services offered.
• Continually plan strategies and quota visits to fire stations per month.
• Create reports to monitor EMS utilization trends and communicate that information to executive team.
• Tour new fire department command staff around hospital and existing command staff as new facilities/amenities are created.
• Serve as liaison between fire stations and MHS departments to help assist with operational concerns and opportunities for improvement: Obtain feedback from fire stations on operational issues; identify needs and opportunities for improvement to hospital departments and administration.
• Assure follow-up with communication from the hospital back to the fire department.
• To establish and cultivate positive relationships between fire departments and hospital: Build positive hospital-fire department relations through station visits, telephone contacts and prompt attention to fire department needs and concerns.
• Communicate contacts with fire departments and their crew through meetings with appropriate director or Vice President.
• Develop and maintain positive relationships with fire departments on behalf of the hospitals for the purpose of increasing utilization of emergency department services and building fire department loyalty.
• Completes other duties as assigned.

Methodist Southlake Medical Center is a 54-bed, acute care hospital serving Southlake, Keller, Grapevine, and northeastern Tarrant County in North Texas. Designed to expand as the community grows, we have 11 operating suites, two endoscopy suites, a diagnostic and interventional catheterization lab, and a newly expanded emergency department with 12 exam rooms. We provide a full complement of services, from emergency care and advanced surgery to imaging. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Cardiac catheterization lab
• Robotic surgery capabilities
• SPECT/CT and nuclear medicine capabilities