F&D Order Taker

 

JOB OVERVIEW An In-Room Dining Order Taker is responsible for advising guests on menu options and taking F&B orders over the phone or through online ordering platforms. ·       Are you passionate about creating memorable experiences for hotel guests? ·       Do you think TV dinners and breakfasts in bed are an important part of the day? ·       Are you a supportive and inclusive team member? If so, this role is made for you!

KEY RESPONSIBILITIES

As In-Room Dining Order Taker, you will: 

1.       Exceptional Guest Experiences

·        Manage all in-room dining orders via telephone, app or online ordering platforms promptly, ensuring the highest level of customer service

·        Develop great customer relationships, recognizing long staying guests and their preferences to improve loyalty

·        Know your menus, daily specials and promotions in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders

·        Contribute to achieving in-room dining revenue targets through upselling

·        Treat food allergies, dietary requirements and customer modifications with absolute seriousness

·        Communicate effectively with the culinary team so that all orders are correct, well-presented and delivered on time.

·        Follow up on guest feedback and take action to improve service and resolve complaints quickly and professionally, with support from your Supervisor when needed

 

2.       Great Working Environment

·        Work effectively with the F&B team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members
 

3.      Day-To-Day Essentials

·        Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene. 

·        Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.

·        Maintain operational effectiveness, using efficient sequences of service to reduce cycle times

·        Give feedback and suggestions to the Restaurant leadership team to improve guest and team member experiences.

WHO ARE WE LOOKING FOR?

 We’re looking for a motivated candidate who is passionate about food and beverage, with at least 2-3 years’ experience in a supervisory role.  

 To be successful in this position you will have:

·        Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.

·        Excellent communication skills to create connections with diverse customers and share information clearly

·        Great teamwork and a positive attitude 

·        Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

A good knowledge of F&B systems, Front Office Systems and MS Office would be an advantage.  You will also be fluent in English

WHAT DO WE OFFER?

·       A competitive salary and benefits package

·       Worldwide career opportunities

·       Access to leadership development programs and hundreds of courses through Hilton University

·       Industry-leading Team Member travel rates through Go Hilton

·       Wellbeing initiatives to help you thrive and be your best self

·       A workplace to be proud of

·       Opportunities to be recognized for being awesome and doing a great job

USEFUL TO KNOW:  This position is full-time and will require working weekend, evening and night shifts.

 

  

EOE/AA/Disabled/Veterans