Refurbishment Line Coordinator

Department: Operations

Employment Type: Permanent - Full Time

Location: Zambia

Reporting To: After Sales Manager

Description

What you would be expected to do:

• Plan, organise, and oversee daily refurbishment center operations.
• Manage end-to-end product flow from inbound receipt to outbound dispatch.
• Set and monitor operational targets to ensure throughput, quality, inventory accuracy, and turnaround time (TAT) KPIs are consistently achieved.
• Monitor workflow across all refurbishment stages and eliminate operational bottlenecks.
• Ensure efficient utilisation of manpower, equipment, tools, and workspace.
• Minimise work-in-progress inventory and operational backlogs.
• Help continuous improvement initiatives to increase productivity and operational efficiency.

• Maintain absolute inventory accountability for all products, spare parts, harvested components, refurbished units, and field return goods.
• Ensure complete serial-level traceability of all products throughout the refurbishment lifecycle.
• Maintain accurate historical records of every product movement from receipt through final disposition.
• Ensure any product can be traced back to its origin, screening outcome, repair history, harvested components, technicians involved, and final status.
• Conduct regular stock reconciliations and investigate inventory discrepancies.
• Implement and enforce inventory control processes including cycle counts, stock audits, and inventory variance investigations.
• Ensure accurate serialization and tracking of products and components at all refurbishment stages.

• Oversee the physical receipt, verification, classification, and recording of all inbound products.
• Ensure inbound stock is accurately received both physically and within the CRM system.
• Perform thorough reconciliations between physical inventory and system records without shortcuts or process deviations.
• Ensure screening activities are completed accurately and consistently.
• Validate the quality and accuracy of all screening and diagnostic data entered into the system.
• Monitor inbound processing efficiency and identify improvement opportunities.

• Ensure all stock movements are updated in the CRM and inventory management systems in real time.
• Drive system compliance across all refurbishment activities.
• Ensure physical inventory and system inventory remain aligned at all times.
• Monitor data integrity and investigate discrepancies immediately.
• Generate operational reports and dashboards from CRM and inventory systems.
• Help implementation of system enhancements and process automation initiatives.

• Ensure accurate categorisation and recording of product failures and screening outcomes.
• Conduct detailed check of product issues and failure trends, including:
• Perform root cause investigations and identify corrective and preventive actions.
• Generate periodic reports showing defect percentages, trends, recurring issues, and refurbishment.
• Provide actionable insights to management, quality, engineering, and product teams.
• Drive initiatives to reduce recurring product failures and improve refurbishment outcomes.

• Manage and optimise workflow across all refurbishment stages
• Ensure products and components are accurately sorted and processed at each stage.
• Monitor assembly line performance and implement corrective actions where necessary.
• Ensure standard operating procedures are consistently followed.
• Drive continuous improvements to throughput, quality, and productivity.

• Ensure optimal stock levels of spare parts and reusable components.
• Monitor component recovery rates and refurbishment.
• Ensure harvested components are properly tested, recorded, stored, and utilised.
• Work closely with supply chain teams to forecast spare parts requirements.
• Minimise stock-outs while avoiding excessive inventory holdings.

• Lead, coach, and develop refurbishment center personnel, including technicians, associates, inventory staff, and casual workers.
• Train teams on refurbishment processes, inventory controls, quality standards, safety requirements, and system usage.
• Conduct regular performance reviews and identify training and development opportunities.
• Foster a culture of accountability, discipline, continuous improvement, and operational excellence.
• Ensure teams have the tools, materials, equipment, and help necessary to achieve operational goals.

• Implement and enforce quality control standards throughout the refurbishment process.
• Ensure accurate grading and classification of refurbished products.
• Investigate quality escapes and recurring defects.
• Monitor quality performance metrics and drive corrective actions.
• Ensure refurbished products consistently meet company quality standards before release.

• Monitor refurbishment center operating costs, including labour, casual workforce expenses, spare parts consumption, utilities, and material losses.
• Check refurbishment cost per unit and identify cost-reduction opportunities.
• Prepare weekly and monthly operational performance reports.
• Report on productivity, inventory accuracy, quality performance, turnaround times, recovery rates, and operational costs.
• Provide management with recommendations to improve operational performance.

• Ensure the refurbishment center operates in compliance with health, safety, environmental, and company regulations.
• Conduct regular safety inspections and audits.
• Maintain high standards of cleanliness, organisation, and workplace discipline.
• Coordinate preventive maintenance of equipment, tools, and workstations.
• Ensure proper handling, segregation, and disposal of e-waste in accordance with company policies and regulatory requirements.

You might be a strong candidate if you:

• Top marks at a top regional or globally recognized university with a degree in engineering, supply chain management, operations management, industrial engineering, manufacturing, or related disciplines.
• An advanced degree is an added advantage.
• 5+ years of experience managing refurbishment, manufacturing, repair, warehouse, or production operations.
• Proven experience managing inventory, warehouse operations, and technical teams in a fast-paced environment.
• Strong knowledge of inventory control, product traceability, and ERP/CRM systems.
• Demonstrated experience in root cause checks, quality management, and process improvement.
• Strong analytical and reporting capabilities with the ability to translate operational data into actionable insights.
• Experience managing spare parts, returned goods, refurbished products, and component recovery operations.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong coaching and people development skills.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to maintain calm under pressure and drive results in demanding environments.
• High attention to detail and to operational excellence.
• Demonstrates humility, integrity, accountability, and ownership.
• Driven by the social mission of providing affordable energy solutions to underserved communitie

What we offer (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.