Job Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The Enterprise Digital Experiences (EDX) team leads the development of the Mobile App & Website and is focused on building best-in-class digital experiences that maximize enterprise value through trusted, scalable platforms and modern ways of working. As the team looks to keep pace with evolving customer expectations, we believe that Personalization will play a pivotal role in driving customer engagement, revenue and satisfaction by demonstrating that we truly ‘know our customers’.
The role sits within the Customer Personalization team and will be crucial in supporting the evolution of key personalisation capabilities, accelerating growth and embedding personalisation within high-profile digital experiences across the Enterprise. If that fits your career vision, we'd love to hear from you.
- Work directly with our Business Partners and Personalization and Channel teams (on both the Tech and Product side) to break down requirements into user stories and own feature delivery end-to-end
- Actively participate (and at times, lead) pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Analytics (plus other teams where relevant)
- Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also, critically evaluate existing features and functionality.
- Assist with the creation of clear and compelling presentations for executive audiences and partners.
- Support workstreams to continuously evolve and improve our underlying platforms.
- Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.
- Understanding of roadmapping, backlog management, story writing, and testing.
- Proven ability to collaborate effectively with cross-functional teams.
- Strong technical aptitude and ability to grasp complex processes quickly.
- Excellent communication skills for both technical and non-technical audiences.
- Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.
- Skilled at analysing data from multiple sources to assess product performance and make informed recommendations.
- Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.
- Self-motivated, proactive, and accountable, with the ability to work independently across time zones.
- Bachelor's degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.