Job Description
Guest Services Manager
Midwest Shooting Center
Full-time | $60,000–$75,000 per year (base + performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners.
Position Overview
As a Guest Services Manager, you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.
What You’ll Do
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Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements.
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Drive Gross Training Sales (GTS) through personal performance and team collaboration.
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Partner with location leadership to meet and exceed sales and service goals.
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Follow up promptly and professionally with all leads, inquiries, and appointments.
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Coach and support team members in improving their membership and service conversion skills.
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Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
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Track and report sales data including conversion rates, training agreements, and membership sales.
What Success Looks Like
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High conversion rates from Sample Sessions to memberships and training packages.
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Consistent achievement of sales and service benchmarks.
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A growing base of satisfied members and long-term training clients.
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Strong collaboration with teammates and department managers.
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Who You Are
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A confident communicator with strong one-on-one sales ability.
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Highly organized and disciplined in tracking and improving performance.
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Energetic, approachable, and comfortable leading from the front.
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Passionate about creating exceptional customer experiences.
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Motivated by goals, teamwork, and measurable success.
Compensation & Benefits
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Annual salary range: $60,000–$75,000, based on experience and performance.
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Additional performance-based incentives.
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Health, dental, and vision benefits.
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Employee discounts on products, services, and training.
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