Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Reporting to Milind Chandgadkar, the Expert Business Analyst is responsible for data analysis and mapping, system configuration, implementation, consultative training and/or reinforcement of training, and implementation support of software applications for new and existing clients.  Follow project standards within established timeframes and at defined quality levels, and ensure projects are completed according to schedule and client specifications.  This position is client-facing and may require travel to the client site as the project warrants.  Work performed is typically moderately complex. Candidates should have GPP experience and having knowledge for system/business rules, expertise in defect triage etc.

Responsibilities & Deliverables:

Interact with client, consultatively, to determine project requirements and needs analysis.
Establish and/or assist clients with configuring system parameters and controls based on client’s business practices and processes; recommend best practices; review setup with clients and gain client acceptance.
Conduct data analysis and mapping activities for assigned applications if applicable.  Analyze source data files and map data to target application for use by technical resources to develop programs.
Provide on-site or remote support during client conversions as applicable.
Establish and/or assist client with establishing system parameters and controls based on client’s business practices and processes, recommend best practices, review setup with clients, and gain client acceptance.
Conduct data mapping activities for assigned applications if applicable.  Analyze source data files and map data to target application for use by technical resources to develop programs.
Test and troubleshoot system configuration and functionality.
Validate new system input, output, and connectivity.  Identify, research, and assist in resolving any issues with technical resources.
Facilitate converted database validation work sessions with clients as applicable.
Assess and report risks during project and participate in the development and implementation of mitigation plans.
Communicate project scope, status, and risks to all stakeholders.
Record accurate and timely accounting of time spent on project related activities.
Follow established project, departmental, company procedures and quality standards.
Follow established project management standards.  Provide activities related to the management of assigned implementation projects to bring the project to a timely close and transition the client appropriately.
Complete post-implementation tasks in a timely manner.
Update internal documentation as applicable.
Provide subject matter expertise to internal staff including, but not limited to, sales, development, support, training, professional services as needed.
Participate in the development of implementation or training content.  Conduct software training and/or reinforce prior training to both external clients and internal staff.
Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.

Required Experience:

Minimum of [3- 6] years of experience in relevant area of expertise, preferably for a financial institution or an industry software company.
Client facing service experience required.
Software implementation, support, or training experience strongly preferred.
Experience with project management disciplines preferred.
Experience with Finastra products a plus.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.