Patient Safety and Experience Specialist (Roseville)
Job Description
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Supports the Reporting and Learning System (R&LS) operations, assisting with event data entry, reporting, and user support. This role helps maintain system accuracy by following established workflows, escalating issues to the supervisor and providing basic assistance to end users. Also supports data submissions to and reports from the Patient Safety Organization (PSO), produces standard and custom reports, and helps leaders identify safety trends and opportunities for improvement.
Job Requirements:
Education and Work Experience:
- Associate's Degree or equivalent combination of education/related experience: Required
- One year of experience in clinical data entry or healthcare operations: Required
Licenses/Certifications:
- Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification: Preferred
Essential Functions:
- Assists with R&LS configuration, including facility/location setup & user access. Follows established procedures for system updates and changes. Escalates technical issues to supervisor or IT.
- Provides training and ongoing support to users on event capture and standard report access. Answers routine questions and direct complex issues to senior staff. Assists in developing user guides, tip sheets, and training materials.
- Assists with preparing data files for PSO submissions and submit the data to the PSO. Helps maintain organized records of submissions and reports. Reviews PSO reports and disseminate findings to stakeholders.
- Develops and maintains standardized R&LS reports for leadership, committees, and frontline teams. Collaborates with leaders to build custom reports tailored to specific departments or initiatives. Translates data into clear, actionable insights that inform safety improvement work.
- Analyzes R&LS data to identify trends, risks, and opportunities for improvement. Collaborates with Patient Safety Specialists, Program Managers, and Directors to align findings with organizational goals. Recommends enhancements to R&LS workflows and reporting to improve usability and data accuracy.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.