Senior Representative, Passenger Insights & Marketing (Term Opportunity)

Reporting to the Manager, Passenger Insights and Marketing, this position builds on the ongoing success of passenger insights and engagement programming.  The role handles special projects within passenger feedback programs, including, Skytrax, ACI Customer Experience Accreditation, and the development of a Mystery Shopper program. It will also include working with the Commercial team to develop and execute a full marketing calendar. The successful incumbent will also develop the tools and documents for monitoring compliance of suppliers/vendors to ensure the Toronto Pearson brand is accurately represented in activities.