Job Description
AXA XL is looking for talented individuals to support our business across all product lines and geographies
The role is aligned to Multinational Solutions claims Bdx process
In this pivotal role, you will play a crucial part in facilitating Network Partner Bdx claims and managing the complete end-to-end portfolio, from the moment we receive Bdx to the final claim bookings
Address and resolve queries with precision, maintaining a high level of customer satisfaction
Build good relationships with various stakeholders, ensuring clear communication and alignment throughout the claims process
What you’ll be DOING What will your essential responsibilities include
Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details, etc. in Legacy as well as a new environment called Global Claim System (GCS)
Liaising with Claim handlers onshore, brokers, and underwriters
Manage all administration aspects of the claim Attention to detail – you will need to make sure that all conditions of a claim are met to make sure that the claim can be processed and validated
Performing quality checks on tasks performed by colleagues
Constantly elaborating existing processes and looking for improvement opportunities
Getting involved in testing and sharing results
Looking to engage in projects and opportunities to collaborate with other individuals/teams in the department
Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with onshore stakeholders
Since this is a self-directed role, the scope may vary depending on the need
You will report to Manager, Claims
What you will BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Graduate / Postgraduate with relevant years of experience within Insurance/Reinsurance industry
Good exposure to European countries (COI/ASRI/CORE) markets along with EDI workflow management would be an added advantage
Ability to support the manager in managing the portfolio along with supporting the team as an SME
Positive, innovative, and make it better mindset to bring operational efficiencies
Experience in MS Excel and PowerPoint is required – support segment KPI and management reporting
Self-starter who is answer-orientated and can work within a team environment
Desired Skills and Abilities: Should be able to adhere to established processes and procedures
Should have a pronounced focus on customer service and the ability to prioritize and allocate workload in a methodical manner
Should be able to help the SME & manager in managing the team from the technical perspective
Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks
For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it
How
By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward
Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success
That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential
It’s about helping one another — and our business — to move forward and succeed
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity
AXA XL is an Equal Opportunity Employer
Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security
It provides competitive compensation and personalized, inclusive benefits that evolve as you do
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence
Sustainability At AXA XL, Sustainability is integral to our business strategy
In an ever-changing world, AXA XL protects what matters most for our clients and communities
We know that sustainability is at the root of a more resilient future
Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations
Our Pillars: Valuing nature: How we impact nature affects how nature impacts us
Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future
We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans
Addressing climate change: The effects of a changing climate are far-reaching and significant
Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions
Integrating ESG: All companies have a role to play in building a more resilient future
Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business
We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs
These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving
For more information, please see axaxl.com/sustainability.