Customer Account Representative

Beloform Craft is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Miami, FL. In this role, you will serve as a key point of contact for clients, ensuring their needs are met while maintaining strong professional relationships. The ideal candidate is organized, customer-focused, and passionate about delivering outstanding service while contributing to the continued success of the company.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain positive, long-lasting client relationships.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Coordinate with internal departments to ensure client needs are addressed efficiently.
• Monitor account activity and maintain accurate customer records.
• Assist in resolving customer concerns in a professional and timely manner.
• Identify opportunities to enhance the customer experience and strengthen client satisfaction.
• Prepare account updates, reports, and documentation as needed.
• Support business development efforts by maintaining strong client engagement.

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Professional and customer-focused approach.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Problem-solving mindset with attention to detail.
• Ability to work both independently and as part of a team.
• Proficiency with standard office software and business systems.
• Positive attitude and commitment to delivering exceptional service

• Competitive salary ($48,000 – $53,000 annually).
• Career growth and advancement opportunities.
• Professional development and ongoing training.
• Supportive and collaborative work environment.
• Comprehensive onboarding and mentorship.
• Paid time off and company-recognized holidays.
• Opportunity to work with a dynamic and expanding organization.
• Stable full-time position with long-term career potential.

•