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Job Description
As Fleet Department Manager, you will play a vital role in supporting the store’s retail operations by ensuring timely, safe, and customer-focused delivery of building materials and supplies. You will lead a team of professional drivers and collaborate with fleet logistics to ensure deliveries are aligned with store priorities, promotional activity and customer expectations.
This role is embedded within the retail environment and requires close collaboration with store leadership, warehouse teams, and customer service to drive operational efficiency and enhance the overall shopping experience. Your leadership will directly impact customer satisfaction, sales performance, and the store’s reputation for reliable service.
- Supervise and lead a team of professional-level employees, providing direction, coaching, and performance feedback.
- Set goals and objectives for team members to achieve operational results and service excellence.
- Ensure compliance with company policies, practices, and procedures across all delivery operations.
- Create and distribute Driver working schedules with consideration to driver availability and proper coverage for each type of delivery truck.
- Available for feedback from other stores, warehouses, distributors and other businesses regarding driver performance and delivery efficiency.
- Maintain regular, professional communication with customers to ensure satisfaction and resolve any delivery-related issues.
- resolve customer concerns as required.
- Oversee fleet maintenance and ensure all vehicles meet safety and operational standards.
- Utilizing existing fleet telematics to enhance operational safety and ensure regulatory compliance through real-time monitoring of driver behavior and vehicle location.
- Conduct regular site visits to assess service quality, safety compliance, and team performance.
- Collaborate with store and warehouse teams to align delivery schedules with retail priorities.
- Provide training and development opportunities to support team growth and continuous improvement
- Monitor KPIs related to delivery efficiency, fleet utilization, and customer satisfaction.
- Education: University Degree is considered an asset.
- Experience: 4–7 years of experience in transportation, logistics, or retail operations.
- Experience operating a boom truck is considered an asset.
- Possession of a Class 3 driver’s license with air brake endorsement is preferred.
- Proven ability to manage shifting priorities in a fast-paced retail environment.
- Strong leadership skills with a proactive and positive approach to team development.
- Demonstrated commitment to achieving goals and driving team success.
- Familiarity with building materials and retail supply chain practices is an asset.
- Excellent time management and organizational skills, with the ability to multitask effectively.
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.