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Job Description
The Benefits Specialist serves as a subject-matter expert on public health insurance and related benefits, with a primary focus on MassHealth (Medicaid) and Medicare. This role provides consultation, training, and direct support to staff across programs, ensuring individuals served maintain access to appropriate coverage and benefits.
The Benefits Specialist leads complex case resolution, including appeals and high-risk escalations, and works collaboratively to minimize disruptions in care due to insurance issues. The Benefits Specialist promotes access to coverage and services in a way that respects each individual’s goals, preferences, and lived experience.
This role supports staff in removing barriers and advocating for...