Back to jobs
Job Description
- Drive project success by setting the technical goal and roadmap.
- Set priorities and projects for a team that delivers features in a changing environment for both internal customers (other engineering teams) and external customers.
- Ensure central responsibility is taken for diagnostics and troubleshooting of end-to-end supportability issues, to uncover and address technical problems, and the building of repair automation systems.
- Implement and govern the success metrics for the team, spanning Operational Plane metrics (e.g., Support case metrics, GSO case handling), and RMA/Spares metrics (e.g., swap and repair rate).