*Care Coach II SCAN - Remote

About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home

Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need.  The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way

Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care

In collaboration with an interdisciplinary team, the Coach Advisor II provides support to caregivers through the full program lifecycle of onboarding, enrollment and ongoing coaching support

They will provide program information to caregivers, as well as provide dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones

Support and resources are provided via telephone and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs

The Care Coach II typically handles more complex, higher risk/need cases on the Care Coaching Team, which may span across multiple states and/or Seniorlink programs.

What You Will Do

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing 

• Manage case assignments, leverage technology to enable effective coaching and address the unique circumstance of caregivers.  

• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include navigation of benefits, coordination of care activities and referrals to external resources.
• May support prospective caregivers through both scheduled outreach and participation in the team's shared inbound call line, delivering timely, on-demand coaching as needs arise.
• Provide program overview; capture caregiver and caregiver/care recipient data using multiple systems to support ongoing program participation
• Supports Careforth App onboarding and provides application support to drive caregiver engagement and streamline onboarding workflows 

• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions 

• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate 

• Perform incident management in compliance with applicable state and program regulatory and/or accreditation requirements  

• Solicit feedback from caregivers to identify opportunities for additional support and process improvement 

• May act as a mentor for coaches and/or consultant for the caregiver support team 

• Participates in the on-call rotation to provide caregiver support and respond to urgent caregivers 

• Perform other duties as assigned 

What You Will Bring

• Bachelor’s Degree and 4-6 years’ experience in care management, care coordination and/or chronic care management

• Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics