Fleet Service Writer - Dayton

Position Description & Qualifications

Position Description & Qualifications

 

Looking for a Fleet Service Writer opportunity at a place you can make a difference every day? Discover this great opportunity in Dayton, OH. Serco is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. Bring your experience and industry skills and become a part of the Serco Fleet Maintenance Services team.

 

The Service Writer performs a performs a variety of moderately complex-to-complex customer service functions serving as liaison and initial point of contact to end users and shop technicians to facilitate successful resolution of repair issues. The Service Writer is a detail oriented multitasking automotive professional with highly developed communication and people skills, and above average aptitude for functional and situational reasoning.

 

This opportunity is for the 2nd shift, M-F, 3:00 pm - 11:00 pm.

 

In this role, you will:

• Greet customers and vendors entering the maintenance facility. The Service Writer accepts vehicle service requests, identifies customer concerns and expectations, documents service requirements and accepts and relinquishes ownership and responsibility of units delivered to and released from the repair center within established procedures, policies and guidelines. The Service Writer receives and dispatches questions, service concerns and inquiries in a timely, courteous and professional manner.
• Receive, verify and accept materials and repair parts delivered from vendors; issues materials from stock; organize, secure and control site inventories and material returns in accordance with established guidelines and procedures.
• Document service and material functions in accordance with established guidelines and procedures. The Service Writer is responsible for data integrity and timely transfer to the responsible individual or office.
• Monitor workload and communicate changing priorities or other workload related concerns to the appropriate party in accordance with established guidelines and procedures.

 

To be successful in this role you will have:

• High school diploma or equivalent.
• 1-3 years experience as an automotive dealership service writer, parts counter person, automotive technician or combination of education and practical experience that provides equivalent knowledge, skills, and abilities may be acceptable.
• Must be a citizen of the United States.
• Must read, write, speak and understand English with exceptional analytical, communication and human interaction skills.
• Superior writing and data entry skills typing 30-40 wpm with high-level proficiency.
• ASE or other industry recognized certifications may be required.
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

To help you succeed on the job we offer:

• Highly competitive rates and benefits.
• Allowances for boots, tools, and safety glasses.
• 2 weeks of uniforms, including wet and cold weather gear and all required PPE and shop gear.
• Free and paid training.
• License and inspection cost reimbursement as well as tuition reimbursement for industry schools.
• ASE testing reimbursement.

If you are interested in joining the Serco Fleet Maintenance Services team, submit your application today! Discover your place in our world

 

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].