Crisis Intervention Counselor

Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up. 

Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. 

Reviews daily log-sheets and client records to ensure accurate information recording and maintenance. 

Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality, crisis assistance, including accurate documentation. 

Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested. 

Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide. 

As assigned, provides crisis intervention to community groups traumatized by suicide. 

EDUCATION 

• Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or, 

• High School diploma or GED with completion of AAS/Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training. 

EXPERIENCE 

• Minimum of six months experience in social services. 

• Good communication and interpersonal skills.  

• Knowledge of available community resources.   

• Ability to make sound decisions and judgments in stressful or unusual situations.   

• Good supervisory skills and the ability to work in a team environment 

PHYSICAL DEMANDS 

• Position has no unusual physical demands.   

• May involve modestly unpleasant situations such as offensive language from callers.