Desktop Support Specialist

The Desktop Support Specialist provides support for hardware and technical issues across all Rumpke locations to ensure maximum uptime and access to software applications and customer data. This position utilizes in-depth knowledge and experience to resolve technical issues and system interruptions through the ITSM solution. This Help Desk role needs to be flexible and adaptable in meeting the changing needs of the organization.  Provide desktop/software support to the organization to ensure maximum uptime and access to software applications and client data.  This position works with management and IT Lead's to ensure service-level agreements (SLAs) are met and requisitions are properly assigned.