Lead Pickleball Pro & Community Coordinator - The Serve

Location: Kohler, WI Opportunity The Community Coordinator Lead Pro is the on-court leader and community builder for The Serve—a premier racquet sport facility. In this role, you will shape the player experience by leading leagues, social programming, and instruction across pickleball and platform tennis. You will play a key role in building an engaging, welcoming community while driving participation, supporting tournaments, and helping grow membership. This is a highly visible position that blends coaching, programming, and leadership. You will report to the Racquet Sports Director and partner closely with Sports Core tennis staff and The Serve Facility and Guest Service leadership team. Specific Responsibilities Community Building, Programming Engagement Lead and manage league schedules, social programming, and events to build community and drive participation Serve as a visible on-court leader, building strong relationships with members, guests, and staff Partner with facility leadership and Marketing to execute events, promote programming, and deliver a seamless guest experience Monitor participation trends and feedback to continuously improve programming and increase engagement Instruction, Coaching Player Development Deliver private, semi-private, and group lessons, along with clinics and drills for all ages and skill levels Create clear player development pathways and ensure consistent, high-quality instruction across all staff Maintain organized, safe court environments and model exceptional service standards Tournaments, Events On-Court Operations Support tournaments and events through scheduling, match flow, player communication, and on-court coordination Assist with draws, seeding, and event execution while ensuring a positive and well-organized experience Address real-time needs during events with a proactive, service-focused approach Membership Growth, Revenue Programming Success Build relationships with participants and help convert engagement into membership growth Drive program participation through well-designed leagues, clinics, and social offerings Support retail needs and assist with tracking key performance metrics, including participation and revenue Team Leadership, Staffing Operations Schedule, manage, and develop pickleball and platform tennis staff to ensure strong coverage and consistent instruction quality Hire, train, and coach team members, while partnering with Sports Core tennis leadership on shared staffing opportunities Maintain accurate program scheduling and records, ensure safe operations, and support ongoing improvements to programming and guest experience